Rajiv Maitra
Customer Service Officer
Hire this person
Send a job offer directly to this candidate
About
Having 15 years of experience, 2 years in Banking as a Cashier, 2 years in Indian Transport Organisation as an Assistant Manager and presently working with GM Computer Training Centre as Assistant Manager Computer Operator. Providing services to walk in customers, customer service and handling queries. Participated in various seminars related to development of banking, meeting client & business planning, planning making, record maintaining and analysing the data for proper business planning.
Ability to handle pressure situations independently, improving work culture in working area, planning, preparing management reports on daily basis.
Experience
Customer Service Officer - ICICI BANK LTD
(2010-12 - 2012-12)
Providing services to walk in customers, handling queries, cash receipts & payments, NEFT & RTGS making, and fund transfer.
- BOD, EOD, Statement requested by customers
- Cheque book request
Assistant Manager - Indian Transport Organisation
(2013-01 - 2015-12)
- Meeting client & taking orders from them
- Business planning
- Planning making to increase sales
- Making new customer base
Assistant Manager Cum Computer Operator - GM Computer Training Centre
(2016-01)
Maintaining student data base and student records and analysing the data for proper business planning.
Education
Post Graduate Diploma - Banking Operations - Institute of Finance Banking & Insurance (2010)
Bachelor - Business Administration - West Bengal University of Technology (2009)
