Rajivee Ramasamy

Results oriented professional with over 10 years of comprehensive experience in Revenue Cycle Management, Soft Skills Training, Behavioral Development, and Corporate Learning. Demonstrated expertise in optimizing end-to-end revenue cycle operations, enhancing billing accuracy, ensuring regulatory compliance, and driving revenue integrity across healthcare organizations. Proven track record of designing and delivering high-impact learning interventions that strengthen communication, leadership, behavioral competencies, and workforce effectiveness.

Lead Trainer at Access Healthcare Pvt Ltd (2017-04 – Present)

• Spearheaded learning and development initiatives for a workforce of 400+ employees, driving skill development, operational excellence, and improved business performance across multiple projects.
• Developed and implemented high-impact instructional materials, including SOPs, Presentations, and blended learning solutions to maximize learner engagement and knowledge retention.
• Conducted Training Needs Analysis (TNA) in collaboration with business leaders, stakeholders, and operational teams to identify competency gaps, define learning priorities, and create strategic training roadmaps aligned with organizational goals.
• Managed Learning Management System (LMS) administration, including learner enrollment, training compliance tracking, assessment management, certification monitoring, reporting, and feedback analysis to support data-driven learning decisions.
• Designed and executed evaluation frameworks to measure training effectiveness through assessments, performance metrics, learner feedback, and post-training impact analysis, ensuring continuous improvement of learning programs.
• Facilitated leadership, communication, behavioral, customer service, and professional development programs, enabling employees to enhance workplace effectiveness, stakeholder management, and team collaboration.

Medical Billing Executive at Medusind Solutions Pvt Ltd (2014-01 – 2017-02)

• Supported in end-to-end RCM process and managed Demographic, charge entry, Payment posting, claim rejections.
• Processed medical claims ensuring accurate submissions using multiple billing softwares.

Bachelor of Information Technology in Information Technology – Srinivasan Engineering college (2011)