Rajkumar S
System Administrator
Hire this person
Send a job offer directly to this candidate
About
IT Support Engineer (L2) with 8+ years of total IT experience, including 4 years as a Computer Lab Assistant and 4+ years as an IT Support Engineer. Strong hands-on experience in L1/L2 end-user support, Windows Server administration, Linux systems, desktop and hardware troubleshooting, Active Directory basics, and networking fundamentals. Proven ability to handle escalations, resolve incidents within SLA, and ensure system stability and user satisfaction.
Experience
IT Support Engineer (L2) at Katrral Education Pvt Ltd (2021-01 – 2025-12)
Provided L1 & L2 technical support to end users through onsite and remote assistance, installed and configured Windows Servers, and managed IT infrastructure.
- Provided L1 & L2 technical support to end users through onsite and remote assistance
- Installed, configured, and maintained Windows Servers, desktops, and laptops
- Performed advanced troubleshoot for hardware, OS, application, and peripheral issues
- Managed user access and system permissions (basic Active Directory administration)
- Monitored network performance and resolved connectivity issues
- Implemented and monitored backup and disaster recovery procedures
- Resolved escalated tickets within defined SLA timelines
- Maintained detailed incident documentation and resolution notes
- Coordinated with internal teams and vendors for IT operations and upgrades
Lab Assistant at Vickram College of Engineering (2016-08 – 2020-12)
Managed daily operations of the computer laboratory and provided technical assistance to students and faculty.
- Managed daily operations of the computer laboratory
- Installed, configured, and updated Windows and Linux operating systems
- Provided technical assistance to students and faculty
- Troubleshot OS errors, application failures, and peripheral issues
- Performed routine system maintenance and antivirus updates
- Maintained IT asset inventory and ensured minimal downtime
Education
Master of Computer Applications in Computer Applications – Annamalai University (2022)
Bachelor of Computer Applications in Computer Applications – Madurai Kamaraj University (2015)
Diploma in Information Technology in Information Technology – GMS-MAVMM Polytechnic College (2012)
SSLC – Kendriya Vidyalaya (2008)
