Rajnikanth Yadav

IT support engineer with 3.5+ years across Wipro and Evertogen Life Sciences. Sustained over 95% SLA on IT tickets, upgraded 200+ systems to Windows 11, and now run day-to-day IT for a pharma company covering Active Directory, Microsoft 365, NAS and AWS S3 backups, and production and QC lab systems.

Executive – IT - Evertogen Life Sciences Ltd - Hyderabad

(2025-06)

• Keep systems available with minimal downtime by providing onsite and remote support for Windows desktops, laptops and printers, including OS installation, hardware upgrades and troubleshooting.
• Administer Active Directory and Microsoft 365: user accounts, permissions, mailboxes, licences and password resets.
• Protect company data by managing NAS storage, shared-folder permissions, backup monitoring and AWS S3 backups; recover systems using Windows CMD tools.
• Responded to and troubleshot ransomware incidents.
• Manage user creation, deletion and upgrades on ACG machine software and NOX Viewer; support Newtronics systems in the Microbiology and Stability labs.
• Follow SOP guidelines for all IT activities and maintain accurate data records, including the daily backup record.
• Carry out daily server health checks and record the results; update the daily server room temperature log.
• Perform daily checks and updates on lab and plant systems: Chromeleon, BMS, Newtronics, SCADA, Tiamo, SOR, TOC, PSD, LabSolutions and Trace.
• Installed SAP 7.40 on user systems following server installation, as per SOP guidelines.
• Provide hands-on IT support in the Production and Packaging department for systems used with compression, coating and granulation equipment.
• Support the Managing Director and executive team; manage Microsoft Teams and Zoom for client conferences.
• Delivered IT setup for the head office relocation: network, IP cameras and NVR, EPBX extensions and telephone lines.
• Handle IT procurement: coordinate vendors, raise purchase requisitions, and maintain purchase records and invoices.

Senior Associate – IT Support (Desktop Engineer) - Wipro Ltd - Hyderabad

(2021-01 - 2023-05)

• Sustained over 95% SLA resolution on IT tickets by delivering Level 1 and 2 desktop and remote support through RDP, TeamViewer, AnyDesk and ServiceNow.
• Upgraded 200+ systems from Windows 10 to Windows 11 while working with infrastructure teams on patching and system upgrades.
• Reduced manual workload by automating routine system tasks with PowerShell scripts.
• Managed Active Directory user creation, group policies and access control; maintained endpoint security.
• Diagnosed and resolved hardware and software issues on client PCs; kept IT asset logs and documented technical procedures.

B.Sc. - Computer Science - Osmania University, Hyderabad (2018)