Raju Thakur

Administrative and Customer Support Professional with 13+ years of experience in remote operations, virtual assistance, customer support, international voice process, team management, onboarding, training, CRM administration, documentation, data verification, reporting, and quality assurance. Trained and onboarded 30+ team members. Experienced supporting global customers while maintaining high productivity and accuracy.

Content Moderation & Community Manager at HSplus.si (2024-01 – Present)

• Moderated user-generated content and customer interactions while ensuring policy compliance.
• Handled 60–70 moderation tickets/comments per hour with high quality.
• Coordinated with cross-functional teams to resolve escalations.
• Trained and onboarded new moderators on tools and processes.

Customer Relationship Expert at Cleverclad (2016-01 – 2020-12)

• Handled 40–50 customer support tickets per hour via Tidio Live Chat.
• Resolved order, payment, refund, and account inquiries.
• Maintained CRM records and operational reports using Excel and Google Sheets.
• Trained and onboarded new customer support executives.

Data Verification Specialist at First911Dispatch (2013-01 – 2024-12)

• Analyzed 911 emergency recordings to find out property damage incidents.
• Find out address and cross check on Google maps and earth.
• Maintained CRM documentation and operational reports.
• Coordinated remote team activities and workflow.
• Trained and onboarded 30+ analysts on QA, OSINT, transcription, and CRM processes.

International Calling Executive at Sparrow Softech (2012-01 – 2013-12)

• Handled outbound international calls professionally.
• Maintained accurate call documentation and achieved daily targets.

Bachelor of Engineering in Computer Science & Engineering – Annamalai University