Rakesh R

Result-oriented logistics and operations professional with 5 years 10 months of experience across warehouse operations, inventory control, air import operations, customs documentation, customer service, MIS reporting, and logistics coordination. Experienced in inventory movement, storage, dispatch, cycle counts, stock reconciliation, shipment tracking, WMS/ERP systems, daily reporting, and cross-functional coordination. Currently working with DHL Global Forwarding and previously handled inventory, physical movement, storage, tracking, cycle counts, and dispatch activities at FedEx Express.

Strong in operational accuracy, documentation, stakeholder coordination, problem resolution, and process discipline.

Senior Executive – Customs Brokerage Clearance - DHL Global Forwarding - Bengaluru

(2022-09)

• Manage daily import operations, shipment planning, documentation, billing instructions, tracking, and status reporting.
• Audit import and customs documents to ensure accuracy, compliance, and timely filing.
• Coordinate with overseas offices, suppliers, freight forwarders, airlines, and customers for smooth shipment execution.
• Manage pre-alerts, invoices, packing lists, HAWB, bonds, HSS documents, and authorization letters.
• Handle customer escalations and operational issues, ensuring timely resolution and service continuity.
• Maintain shipment status updates and operational reports for internal and client visibility.
• Support process improvement and operational efficiency through best practices and team collaboration.

Customer Service Associate – Transportation - Ezy Haul - Bengaluru

(2022-02 - 2022-09)

• Managed daily transportation activities and ensured timely completion of tasks as per client requirements.
• Prepared daily and monthly MIS reports for management review and performance tracking.
• Maintained data accuracy across operational records and reports.
• Coordinated with suppliers and plant teams to ensure timely availability of import materials and smooth workflow.
• Tracked material usage, maintained records, and monitored stock levels to help prevent shortages.
• Followed up for commercial and original documents required for customs clearance.

Operations Executive – Operation Back Office - FedEx Express - Bengaluru

(2021-02 - 2022-02)

• Handled import stock and managed activities through dispatch.
• Managed physical movement, storage, tracking, and preparation of inventory within the facility.
• Maintained material accounting records to achieve zero stock mismatches.
• Monitored stock levels and performed regular cycle counts and inventory audits.
• Ensured accurate inventory tracking using ERP/WMS systems.
• Coordinated shipment schedules and supported timely delivery of goods.
• Maintained daily status reports for operational visibility.

Bachelor of Commerce (B.Com) - Bangalore University

Class XII - Commerce - Karnataka State University

Class X - KSEAB