Shynie A
Customer Support Executive Senior Customer Service Executive
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About
About Me
My self shynie A A motivated and hardworking B.Com graduate with experience in customer service and support across domestic and international voice processes. Skilled in communication, problem-solving, customer relationship management, and handling queries professionally. A quick learner with a positive attitude, strong work ethic, and the ability to work effectively both independently and as part of a team.
Eager to contribute to an organization's growth while continuously developing my skills and advancing my career.
Experience
Work Experience
Senior Executive – International Voice Process
Startek | 1 Year 2 Months
- Handled international customer queries through voice support.
- Resolved customer issues efficiently while maintaining quality standards.
- Delivered excellent customer service and achieved performance targets.
- Maintained accurate records of customer interactions.
- Worked collaboratively with team members to improve customer satisfaction.
Customer Advisor – Domestic Voice Process
Reliance Jio | 1 Year 6 Months
- Assisted customers with billing, recharge, service requests, and technical queries.
- Resolved complaints professionally and ensured first-call resolution whenever possible.
- Educated customers about Jio products and services.
- Maintained high customer satisfaction and adhered to company policies.
- Achieved daily productivity and quality targets.
Total Work Experience: 2 Years 8 Months
