Rakhee Rai

Highly skilled and detail-oriented Senior AR Caller with 2 years 5 months of experience in US healthcare revenue cycle management. Proven expertise in insurance follow-up, denial management, claims resolution, and AR aging analysis. Strong communicator with excellent problem-solving skills and ability to mentor junior team members. Adept at achieving high collection targets and improving claim resolution efficiency while maintaining compliance with HIPAA and payer guidelines.

Senior AR Caller - US Healthcare - Ventra Healthcare - Hyderabad, India

(2024-11 - 2026-04)

• Perform end-to-end AR calling with insurance carriers to resolve unpaid claims and reduce AR backlogs.
• Handle complex denials and escalations, ensuring timely resolution.
• Analyze AR aging reports, prioritize claims follow-up, and reduce outstanding receivables by 30% within one year.
• Mentor and train new AR callers, improving team performance and reducing average claim resolution time.
• Collaborate with billing, coding, and payment posting teams for faster turnaround and error-free claim submission.
• Ensure adherence to HIPAA regulations and maintain high levels of quality (98% accuracy rate) in claim handling.

AR Caller - Gebbs Healthcare Solutions - Hyderabad, India

(2023-04 - 2024-05)

• Contacted insurance companies for claim status, initiated appeals for denied claims, and ensured payments were posted.
• Reduced denials by 20% through proactive follow-up and root cause analysis.
• Achieved consistent daily and monthly collection targets with high productivity.
• Assisted in process improvement initiatives, leading to faster claim turnaround.

B.COM - Avanthi Degree & PG College (2023-04)