Rakhika Sahoo

Managed the complete client acquisition cycle, from lead generation and consultation to conversion, enrollment, and post-sales support. Counseled prospective students, handled objections, maintained client relationships, coordinated with internal teams, and worked toward monthly conversion and enrollment targets.

Client Acquisition & Recruitment Specialist at Upgrad (Present)

• Provide end-to-end counselling to prospective students for higher education programs in India and abroad.
• Advise students on course selection, university shortlisting, eligibility, and career pathways based on their academic profiles.
• Conduct virtual counselling sessions via video and phone to explain program benefits, eligibility, and application processes.
• Assist students with admissions, documentation, application tracking, and enrolment-related processes.
• Build strong student relationships through continuous follow-ups and personalized guidance.
• Coordinate with admissions, finance, and operations teams to support smooth enrolment and case progression.
• Managed the end-to-end client/candidate acquisition process, from initial enquiry and requirement understanding to conversion and onboarding.
• Engaged with prospective clients/candidates through calls, emails, and virtual meetings to understand their requirements and provide suitable solutions.
• Conducted consultations and assessed candidate profiles, preferences, eligibility, and career/education goals.
• Managed a high-volume pipeline of leads and maintained consistent follow-ups to drive conversions and improve engagement.
• Built and maintained strong relationships with clients/candidates throughout the complete process.
• Coordinated with internal teams and external stakeholders to ensure smooth and timely execution of processes.
• Handled documentation, verification, data management, and process tracking with attention to accuracy and confidentiality.
• Maintained and updated lead/candidate information in CRM/LMS systems and monitored pipeline status.
• Supported candidates throughout the application, documentation, and onboarding process while addressing queries and resolving issues.
• Achieved business targets through effective communication, relationship management, follow-up strategies, and conversion techniques.
• Conducted regular follow-ups with prospective and existing clients/candidates to improve engagement and retention.
• Prepared reports and provided regular updates on lead status, conversions, pending activities, and overall pipeline performance.
• Collaborated with cross-functional teams to streamline processes and improve the overall client/candidate experience.
• Maintained professional communication and ensured a positive experience throughout the customer journey.

International Education Counsellor at Outleap Technologies Private Limited (Leap Scholar) (2025-01 – 2026-01)

• Conducted counselling sessions with students and parents on study-abroad destinations, universities, courses, and eligibility requirements.
• Supported students through applications, documentation, interviews, and visa processes.
• Built strong student relationships and trust to support conversion of enquiries into admissions.
• Worked toward monthly counselling and enrolment targets.
• Maintained and distributed study-abroad program information and university updates.
• Advised applicants on suitable study-abroad programs aligned with academic requirements and study objectives.

Senior Relationship Manager at Outleap Technologies Private Limited (Leap Scholar) (2023-01 – 2025-01)

• Managed lead pipelines and conducted structured follow-ups to keep students engaged through the admissions and visa journey.
• Acted as a bridge between counsellors and students, addressing queries and supporting timely resolution.
• Explained and promoted IELTS, counselling, application, and visa service offerings to prospective students.
• Supported registration for English proficiency examinations including IELTS, TOEFL, DET, and PTE.
• Collected student feedback, resolved queries, and coordinated with institutes on degree options, admissions, graduation processes, and requirements.

Senior Associate at Cue Learn Private Limited (2021-01 – 2023-01)

• Managed coding teacher onboarding and training operations, including communication, scheduling, and query resolution.
• Maintained prospect databases and prepared reports as required.
• Supported coding pipeline, proctoring, evaluation, simulation, and teacher training operations.
• Scheduled and coordinated classroom training and buddy practice sessions.
• Managed teacher communications, campaigns, welcome emails, and training-related content.
• Created training posters and presentations and supported website/training content and backend issue resolution.
• Handled evaluation operations and resolved teacher queries and administrative issues through internal systems.

PGDM in Marketing & Finance – ICFAI Business School, Pune (2021-01 – 2021-01)

B.Tech in Electronics & Communication Engineering – Institute of Technical Education & Research, Bhubaneswar, Siksha 'O' Anusandhan University (2019-01 – 2019-01)

Class XII – Christ College, Cuttack (2015-01 – 2015-01)

Class X – Municipal High School, Cuttack (2013-01 – 2013-01)