Business Development, Operations and Strategic Account Management Professional
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Results-driven Business Development and Account Management professional with 5+ years of experience in client acquisition, revenue growth, operations, strategic account management, and team leadership. Proven track record of driving business growth, managing high-value client relationships, and leading high-performing teams in fast-paced environments.
Business Development Manager - Neokred Technologies Private Limited - Bengaluru, India (2025-05 - 2026-05) - Generated qualified sales opportunities through strategic prospecting, consultative selling, and relationship management, contributing to the achievement of ₹4.5 Cr GMV targets.
- Managed the end-to-end sales cycle, including lead generation, client discovery, solution pitching, proposal development, commercial negotiations, and deal closure.
- Collaborated with Legal, Compliance, Product, Operations, and Implementation teams to ensure regulatory compliance, seamless client onboarding, solution deployment, and post-sales support.
- Cultivated strategic client and partner relationships, driving revenue growth, customer retention, cross-selling opportunities, and market expansion.
Growth Consultant - Quantum Leap Learning Solutions Private Limited - Bengaluru, India (2024-11 - 2025-03) - Managed high-ticket value sales and upselling of online coaching programs. - Provided strategic business solutions for MSME business owners across various functional areas.
Team Lead - SME Key Accounts - PhonePe Private Limited - Bengaluru, India (2021-07 - 2024-09) - Started as a Regional Key Accounts Executive, managing a portfolio of 250+ merchants across F&B, Retail, Supermarkets, and Lifestyle segments, achieving an average 85% monthly merchant retention rate.
- Transitioned to Inside Sales Specialist, driving lead qualification, merchant acquisition, and onboarding.
- Managed onboarding lifecycle, ensuring KYC compliance, SLA adherence, and timely activation.
- Resolved merchant issues through cross-functional collaboration teams to improve onboarding and customer experience.
- Earned a Team Lead role within months based on strong performance and business contributions.
- Led and coached 15+ Account Managers, improving conversion rates by 35% and driving onboarding, activation, and revenue growth.
Business Development Executive - Well Ergon - Bengaluru, India (2020-07 - 2020-12) - Drove upselling and cross-selling initiatives to increase adoption of ergonomic product offerings. - Managed end-to-end product lifecycle, including order processing, partner coordination, and delivery fulfillment. - Oversaw Amazon Seller Services operations, ensuring seamless execution and customer satisfaction. - Enhanced brand visibility through website content optimization and proactive client engagement.
Master of Business Administration - Marketing and Business Analytics - Kristu Jayanti School of Management (2018-10 - 2020-06)
Bachelor of Engineering - Mechanical Engineering - New Horizon College of Engineering (2014-07 - 2018-06)
