Ram Ratan shukla

IT Support and Infrastructure professional with experience in enterprise IT support, infrastructure setup, Windows Server administration, Active Directory, user and OU management, Group Policy, server backup and backup software, FortiGate firewall, Wi-Fi, router configuration, hardware procurement support, desktop support, networking and ISP coordination. Currently working directly with senior management and reporting to an AVP, with exposure to management-level IT operations and infrastructure activities.

IT Support / Infrastructure - Dixon Technologies Pvt. Ltd. - Noida, Uttar Pradesh

(2022-12)

• Provide IT support for users, desktops, laptops, peripherals, software and day-to-day technical issues.
• Planned and supported infrastructure setup for Dixon's Kasna facility.
• Supported infrastructure setup for Dixon Sector 85 facility, including IT systems and end-user environment.
• Administer and support Windows Server 2019 environments.
• Create and manage Organizational Units (OUs) and user accounts in Active Directory.
• Create and manage user accounts, including account administration and access-related support.
• Create and implement Group Policy settings, including account/user control and disabled-account policies as required.
• Perform server backup activities and handle backup software for scheduled and operational backup requirements.
• Monitor and support backup operations and assist with backup-related troubleshooting and recovery requirements.
• Configure and support FortiGate firewall-related network administration.
• Create and manage Wi-Fi SSIDs and support wireless network configuration.
• Configure and troubleshoot routers and network connectivity.
• Coordinate with ISP/service providers for network outages, connectivity issues and resolution.
• Conduct POC (Proof of Concept) checks and evaluation of new laptops before purchase, including technical validation and final purchase recommendation/approval coordination.
• Troubleshoot hardware, operating-system, networking and application-related issues.
• Support Windows environments, Active Directory, domain services and access requirements.
• Coordinate with infrastructure and service teams for issue resolution, system availability and deployment activities.
• Currently report directly to an AVP and work with top management on IT and infrastructure-related requirements.
• Assist with endpoint security, updates, patching and antivirus-related troubleshooting.

IT Support - Munjal Showa Ltd. (Bharat I.T.) - IMT Manesar, Haryana

(2022-02 - 2022-12)

• Maintained 200+ computers across Windows/iOS environments and upgraded systems when required.
• Worked with managed service providers, solution providers and infrastructure teams.
• Supported Group Policy, domain, server computers, applications and end users.
• Provided Windows administration and Windows Server support.
• Configured and maintained DNS and Domain Controllers; supported domain joining.
• Coordinated and supported a field team of 2 engineers for on-site IT support activities.
• Troubleshot CCTV, video-conferencing and other commercial security systems.
• Supported printers, barcode printers, desktops, laptops and other end-user hardware.
• Worked with Microsoft Office 365/2019, Outlook, operating systems, drivers and software.
• Performed networking troubleshooting and supported core networking concepts.

Desktop Support - State Bank of India (Dynacons System & Solutions Ltd.) - Noida, Uttar Pradesh

(2020-09 - 2022-02)

• Handled technical support for 28+ SBI branches and coordinated branch-level IT support.
• Managed and coordinated a field team of 3 engineers under the assigned support operation.
• Maintained 1000+ computers and performed operating-system upgrades as required.
• Executed upgrade of 1000+ PCs from Windows 7 to Windows 10 for IDBI Bank without data loss.
• Executed upgrade of 500+ PCs from Windows 7 to Windows 10 for SBI Bank without data loss.
• Installed Digital Signatures for Branch Manager PCs for periodic data submission to Head Office.
• Supported SharePoint file download/upload and resolved technical issues remotely when required.
• Coordinated with Wipro team for Trend Micro antivirus update issues and errors after monthly Windows updates.

B.Tech - Information Technology - Maharishi Dayanand College (2018)

Certificate - Hardware & Networking + Cloud V2 Engineer - Jetking Institute, Noida (2019-09)

12th Class - CBSE - Anglo Sanskrit Senior Secondary School (2014-05)