Ram Suresh J
Senior Zoho Consultant & Team Lead | ERP · CRM · Creator
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About
Zoho-certified Team Lead with 5+ years delivering end-to-end implementations across CRM, ERP, Creator & Books for clients in India, UAE & USA. Bridges technical depth with stakeholder fluency — from BRD to Go-Live.
Experience
Team Lead – Zoho - Avaniko Technologies Pvt. Ltd. (Zoho Authorized Partner) - Chennai
(2025-07)
- Lead end-to-end Zoho ERP & Creator implementations for clients across India, UAE and USA
- Drive presales, requirement gathering, BRD preparation, UAT and Go-Live coordination
- Built REST API & WhatsApp integrations; mentor technical teams and conduct hiring interviews
Project Manager – Zoho - Teceze Consulting Services Pvt. Ltd. - Chennai
(2024-08 - 2025-07)
- Delivered Procurement & Service Delivery modules in Zoho CRM aligned to client workflows
- Implemented Zoho Creator Inventory Management, Zoho Recruit and Zoho Desk solutions
- Managed full project lifecycle — requirement gathering, BRD, UAT, Go-Live and handover
Technical Lead – Zoho - Aarialife Technologies Pvt. Ltd. (Zoho Premium Partner) - Pune
(2022-08 - 2024-08)
- Implemented 13+ Zoho apps: Creator, CRM, Books, People, Desk, Recruit, Analytics & more
- Translated complex business requirements into scalable Zoho solutions across diverse industries
- Delivered user training, post-implementation support and cross-functional project coordination
Zoho Consultant - Alpharithm Technologies Pvt. Ltd. - Chennai
(2020-10 - 2022-07)
- Implemented and supported Zoho Creator, Books and Desk solutions; resolved functional issues and ensured smooth client adoption
Zoho Consultant - Freelancer - Chennai
(2020-05 - 2020-09)
- Delivered Zoho Creator and CRM customizations with workflow automation for small-business clients
System Incharge - KPN Promoters Pvt. Ltd. - Chennai
(2019-05 - 2020-04)
- Implemented Zoho Creator, CRM, Books and People; managed system administration and business process improvements
Senior Engineer – Engineering - Malladi Drugs & Pharmaceuticals Ltd. - Vellore
(2013-09 - 2019-03)
- Managed preventive maintenance, CGMP compliance, spare-parts and project implementation at pharmaceutical manufacturing plant
Engineer - NAGA Limited - Dindigul
(2011-04 - 2012-04)
- Executed maintenance management, spare-parts control and labour coordination
Mechanic (Technician) - Union Cement Company - Ras Al Khaimah, UAE
(2006-11 - 2008-01)
- Supported industrial machinery maintenance and plant equipment operations
Mechanical Supervisor - Ramco Cements Ltd. - Perambalur
(1998-04 - 2006-10)
- Supervised mechanical maintenance teams, ERP-based operations and spare-parts & labour management over 8 years
Education
Diploma - Mechanical Engineering
Training Course - SAP PM (Plant Maintenance)
