Rama Lakshmi R

PMP-certified IT professional with 4.4 years of experience in application development, production support and 2 years of experience in project coordination and PMO support. Experienced in project governance, stakeholder communication, change management, project reporting, risk and issue tracking, documentation and cross-functional collaboration. Hands-on experience with ServiceNow, SharePoint, Excel, SQL and Lotus Notes.

Software Engineer (PMO Support & Project Coordination) at Hexaware Technologies Pvt. Ltd. (2021-03 – 2023-07)

Supported Project Managers in coordinating project activities across banking applications. Project: HDFC Bank

• Tracked milestones, deliverables, risks and issues and prepared bi-weekly Excel dashboards for governance meetings.
• Coordinated production release activities and deployment readiness.
• Managed Change Requests through creation, CCB approval, implementation, client sign-off and closure.
• Worked with internal managers, security teams and application owners to monitor vulnerability remediation.
• Used ServiceNow for incident/change management and SharePoint for project documentation.
• Documented meeting minutes, tracked action items and supported governance meetings.
• Provided direct support to business users for application queries.

Application Developer at IBM India Pvt. Ltd. (2011-06 – 2015-06)

Developed, tested and supported Lotus Notes applications. Project: IBM Ireland Finance & HR Applications

• Participated in production deployments and post-release support.
• Primary support resource for two business-critical applications.
• Participated in effort estimation for enhancements and change requests.
• Created test cases and test result documentation.
• Coordinated with IBM Ireland business users and provided knowledge transfer during transitions.

Master of Computer Applications – Madurai Kamaraj University (2011)

Bachelor of Science in Computer Science – Women's Christian College (2008)