Raman Patra

I am writing to express my interest in the L1 Technical Support / Service Desk position at your organization. With 9 months of hands-on experience in technical and customer support within a fast-paced airport environment, I have developed strong troubleshooting, communication, and problem-solving skills that align well with this role.

In my previous role, I was responsible for handling customer queries, resolving ticketing and system-related issues, and ensuring a smooth user experience under high-pressure conditions. I consistently focused on quick issue resolution, clear communication, and maintaining high customer satisfaction. I also collaborated with internal teams to escalate and resolve complex technical problems efficiently.

I hold a B.Tech in Computer Science Engineering and possess a solid understanding of Windows operating systems, basic networking concepts, and IT support processes. I am highly motivated to grow in the IT support domain and contribute effectively as part of your technical support team.

I am an immediate joiner and open to relocation. I am confident that my practical experience and willingness to learn will allow me to make a valuable contribution to your organization.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experience align with your requirements.

9 months

Btech- Computer science engineering