Ramcharan Modumpally

Aspiring Learning & Development Trainer with 5 years of experience in Recruitment and Customer Support, specializing in end-to-end hiring and candidate engagement. Skilled in delivering interactive training sessions, mock interviews, and creating learner-focused content that improves recruiter performance. Strong expertise in sourcing strategies, screening, and job portals. Passionate about empowering recruitment teams and driving better hiring outcomes through impactful training.

Technical Recruiter - US Staffing Process at Iconma (2021-06 – 2024-06)

Designed and structured job-role-based content across Engineering, Professional, and Light Industrial domains. Developed deep understanding of job descriptions, skills mapping, and role expectations to support outcome-based curriculum aligned with real-world requirements.

• Designed and structured job-role-based content by working on diverse requirements across Engineering, Professional, and Light Industrial domains, helping in creating industry-relevant learning material.
• Developed a deep understanding of job descriptions, skills mapping, and role expectations, which supports building outcome-based curriculum aligned with real-world requirements.
• Applied strong communication skills to explain complex job roles, responsibilities, and processes in a clear and learner-friendly manner.
• Created structured approaches for interview preparation, including guidance on technical concepts, behavioral skills, and best practices—useful for training and curriculum development.
• Incorporated feedback-driven improvement by collecting interview feedback and refining preparation strategies, similar to continuous curriculum enhancement.
• Demonstrated content organization and planning skills by managing multiple requirements, documentation, and processes in a structured and systematic way.
• Enhanced learner engagement and readiness by guiding candidates through end-to-end processes, building confidence, clarity, and job preparedness.

Digital Interaction Executive at [24]7.ai (2018-07 – 2019-03)

Handled customer support for AT&T process. Probed customers to find root causes, troubleshooted issues, and provided necessary information through chat and call channels.

• Probing the customer to find the root cause
• Troubleshooting the issue and helping the customer with necessary information through chat and call.
• Follow up to ensure that we take actions according to the customer's request and proper notes maintained.

Executive for Appellate & Nodal Escalations at Q Conneqt Business Solutions Limited (2017-02 – 2018-06)

Handled highest escalated concerns for Airtel process. Found root causes of customer concerns and ensured appropriate actions were taken with proper documentation.

• Handling the highest escalated concerns.
• Finding the root cause of the customer's concern.
• Follow up to ensure that we took appropriate actions on customers' requests and recording details of inquiries, complaints, and comments, and actions taken.

MBA in Human Resources – A V College Post Graduation Centre (2023)

B.Tech in Mechanical Engineering – Nalla Malla Reddy Engineering College (2016)