Ramesh Ramesh

To contribute to the best of my abilities and potential in a challenging work atmosphere. To constantly endeavor towards extending my learning horizon and thereby my contribution to the organization's growth.

Senior Manager - Cluster Operations Manager - IDFC First Bharat Ltd - Erode & Karur Cluster

(2024-05)

• Handling branches and Branch banking operations and credit progress for multiple loan process
• Handling 40 staff in branch operations and business at the branch level as of now
• Monitored daily operations across 13 branches to ensure optimal performance and identify improvement areas
• Maintained accurate branch record and documents through regular visit and verification
• Updated all MIS system and resolved any pendency by coordinating with branch teams and central ops
• Tracked PDH documents and DD pendency for HL/LAP branches
• Audited gold packets to ensure proper sealing and accurate data entry, submitting repots to HO during the regular visit
• Handled multiple products lines including HL/LAP, GOLD, MEL, PL, UC, CV, and TR
• Ensuring efficient processes With in each location, and developing strategies to maximize productivity and profitability across the region level
• Functional work for branch support
• Handled in customer service and queries

Branch Operations Manager / Regional Operations Manager - Fincare Small Finance Bank Ltd - Erode / Kerala & Coimbatore Cluster

(2018-10 - 2024-01)

• Managing the daily branch operations for a group of eight branches in and around the Kerala/Coimbatore cluster
• Handling all banking ombudsman complaints and resolving the customer grievances of all branches
• Taking care of Recruitment and ensuring the new joiners are well trained on the banking knowledge and process of the management
• Motivating the team members by ensuring that the Monthly /Yearly targets are achieved
• Ensured all my branches have got strong rating in the Gold Audit and IAD Audit
• Conducting Regular audits / Spot audits to ensure smooth functioning of the branches
• Ensuring that Marketing activities are initiated for a greater number of leads for product Promotion
• Sharing the Systems knowledge process and Managements vision and requirement by taking lead for conducting regular Meetings
• Managing the Admin related issues of the branches and resolving the same on time
• Branch Operations and Team Handling
• Encouraging Team members towards business and operations
• Market research and in-depth analysis Towards CASA Business
• Cash management and operation controlled with twelve branches
• Analysis of reports-exception, rejection, and value date FD renewals

Branch Operations Manager - Equitas Small Finance Bank Ltd - Mayiladuthurai branch

(2016-09 - 2018-10)

Branch Operations Manager - Kotak Mahindra Bank Ltd - Erode branch

(2014-09 - 2016-07)

Conceptualized and implemented simulated CMS in Kotak Mahindra bank.

Teller - HDFC Bank Ltd - Namakkal branch

(2011-09 - 2014-06)

Service Officer - ICICI Bank Ltd - Erode

(2008-02 - 2011-09)

LCC - Input - Kotak Mahindra Bank Ltd - Tirupur

(2007-02 - 2008-02)

Financial Consultant - IDBI Bank Ltd - Erode

(2005-09 - 2007-02)

MBA - Bharathiyar University