Ramki
Resourceful Reservation agent with 12+ yrs of experience
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About
Resourceful Reservation agent with 12+ yrs of experience in efficiently managing corporate customer bookings and inquiries. I excel in optimizing reservation processes and enhancing guest satisfaction through effective communication. Committed to delivering top-notch service and resolving issues to ensure seamless travel experiences while contributing positively to team dynamics.
Experience
Team Lead - Mystifly India Pvt Ltd
(2011-01 - 2014-12)
Worked as team Lead of 7 members
Sr. Executive - Wipro Limited
(2014-01 - 2022-12)
- Processed all reservation requests, changes and cancellations received via phone and mail
- Identified guest needs to recommend appropriate flight/room and amenities
- Maintained an accurate record of contracted rates within the reservation system
- Explained guarantee, special rates, and cancellation policies to enhance customer understanding
- Implemented reservation policies regarding guarantees, cancellations, and no-shows to streamline operations
- Documented and accommodated special requests to personalize guest experiences
- Processed Flight bookings, hotel bookings, train and car bookings
Education
MTA - Travel & Tourism - Bangalore University
PGDCCA - Computers - Nagpur University
B.Com (Computers) - Computers - Nagpur University
XII - Arts - Maharashtra State Board
X - Generic - Maharashtra State Board
