Ranbir Banerjee

Data-driven analyst with 4+ years of cross-functional experience spanning data operations, content moderation, quality assurance, and business analytics. Proficient in Power BI, Excel, and SQL with hands-on experience building KPI dashboards, HR attrition models, and sales performance reports. Demonstrated ability to synthesize large datasets into actionable insights, streamline workflows, and improve operational accuracy.

Seeking to leverage analytical and process optimization skills in a data analyst or operations analyst role.

Quality Assurance & Quality Control Analyst - The Wedding Company

(2025-07)

• Collaborated with the Sales, Operations, and Event Planning teams to ensure seamless end-to-end event execution and an exceptional customer experience.
• Managed pricing discussions with multiple vendors and partnered with the sales team to secure competitive deals, delivering customized packages that maximized client value.
• Negotiated with vendors to achieve cost-effective pricing while maintaining quality standards and profitability.
• Identified operational gaps and implemented process improvements to enhance service delivery and overall customer experience.

Senior Operations Representative - Concentrix

(2023-09 - 2024-08)

• Managed high-volume customer interactions while consistently delivering exceptional customer service and achieving operational KPIs.
• Resolved customer concerns through effective communication, problem-solving, and relationship management.
• Collaborated with cross-functional teams to ensure timely issue resolution and seamless service delivery.
• Maintained SLA compliance and consistently achieved quality and productivity targets.
• Mentored new team members on customer handling, operational processes, and quality standards.

Data Annotator (ML Data Operations) - ParallelDots

(2022-03 - 2023-07)

• Annotated large-scale text, image, and audio datasets to support machine learning model development.
• Maintained exceptional data quality and accuracy while consistently meeting project deadlines.
• Collaborated with cross-functional teams to ensure adherence to project guidelines and client requirements.
• Identified data inconsistencies and contributed to improving annotation quality and operational efficiency.
• Supported the successful delivery of AI training datasets within strict timelines.

Data Tagging Executive - Sunix AI Private Limited

(2021-12 - 2022-04)

• Tagged and classified AI training datasets while maintaining high standards of accuracy and consistency.
• Worked collaboratively with project teams to meet client requirements and delivery timelines.
• Conducted quality checks to ensure compliance with annotation guidelines.
• Supported AI model development by delivering reliable and accurately labeled datasets.

Postgraduate Diploma in Management (PGDM) - Human Resource - United School of Business Management (USBM) (2019 - 2021)

Bachelor of Commerce (B.Com) - Accounting - Vidyasagar University (2015 - 2018)