Ranjan Kumar Jha
Call Center Technology Analyst
Talent
New Delhi, New DelhiMember since January 19, 2026
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About
I work as a Dialer Analyst, optimizing outbound and inbound calling strategies to improve contact rates and agent productivity. I manage dialer systems, analyze call data, adjust pacing and lists, ensure compliance, and deliver performance insights that drive efficient, high-quality customer interactions.
Experience
I work as a Dialer Analyst, optimizing outbound and inbound calling strategies to improve contact rates and agent productivity. I manage dialer systems, analyze call data, adjust pacing and lists, ensure compliance, and deliver performance insights that drive efficient, high-quality customer interactions.
Education
Pursuing Certification Course in Business
Analytics & Genetic AI
