Ranjit Bose
Program Management | Stakeholder Engagement | Public Affairs | Operations Leadership | Team Management
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About
Results-driven professional with 9 years of progressive experience across political campaign management, operations leadership, quality assurance, and tax process support. Proven track record of leading district-level programs and multi-tier teams in high-pressure, outcome-critical environments — including delivering electoral victories at the Lok Sabha and Assembly levels. Skilled in managing senior stakeholders including Members of Parliament and Members of Legislative Assembly, driving ground-level execution, and translating strategic priorities into measurable outcomes.
Brings a unique combination of field leadership, process discipline, client management, and institutional knowledge — suited to Public Affairs, Government Relations, CSR, Operations, and Stakeholder Management roles.
Experience
Lead Associate / District Lead - Indian Political Action Committee (I-PAC) - West Bengal, India
(2022-01 - 2026-01)
Led district-level political operations and strategic campaign execution across multiple electoral cycles in West Bengal, Tripura, and Panchayati Raj Institution Elections.
- Managed and mentored a multi-tier field team comprising Junior Resources, Associates, and Senior Associates — overseeing task allocation, performance monitoring, and capacity building.
- Coordinated directly with Members of Parliament (MPs), Members of Legislative Assembly (MLAs), district leadership, and grassroots networks to align campaign strategy with ground realities.
- Oversaw stakeholder identification, engagement, and strategic assessment — including advising on appointments to key organisational and electoral positions.
- Served as District Lead for Krishnanagar Organisational District during the 2026 West Bengal Assembly Election cycle.
- Led campaign operations in Cooch Behar for the 2024 Lok Sabha Elections, contributing to a successful electoral outcome for the constituency.
- Directed campaign execution for the Kaliganj Assembly By-Election, delivering a decisive electoral victory.
- Led district-level operations for the Sitai Assembly By-Election, achieving one of the strongest vote-share performances in the state.
- Managed multi-district campaign execution during the 2023 Panchayati Raj Institution Elections in Cooch Behar, winning across all Panchayat levels.
- Directed strategic planning, execution, monitoring, and reporting cycles across concurrent campaigns while managing multiple senior stakeholder relationships simultaneously.
Quality Coach / Quality Analyst - Tata Consultancy Services (TCS) - Kolkata, India
(2021-01 - 2022-01)
Conducted structured quality audits of customer service advisors on a UK-based utilities project (Scottish Power), assessing interactions for compliance, accuracy, customer experience, and process adherence.
- Delivered individual coaching sessions and team-level feedback to improve advisor performance, service quality, and first-call resolution rates.
- Collaborated with operations leadership to identify process gaps, design corrective action plans, and drive measurable improvements in service delivery metrics.
- Reported quality trends and performance insights to management, supporting data-driven decisions on training needs and process changes.
Senior Customer Service Advisor - Tata Consultancy Services (TCS) - Kolkata, India
(2019-01 - 2021-01)
Managed customer support operations for UK utility clients covering energy and gas billing, meter issues, account management, and complaint resolution.
- Handled complex escalations and high-priority customer concerns, consistently maintaining service-level agreement targets and quality benchmarks.
- Supported junior advisors through on-the-job guidance, contributing to team performance and knowledge sharing.
- Progressed from Advisor to Senior Advisor within two years based on consistent performance and process knowledge.
Senior Associate / Subject Matter Expert (SME) - Inqube Innoventures (PwC Process Support) - Kolkata, India
(2017-01 - 2019-01)
Supported GST compliance and E-Way Bill processing operations for PwC's business process outsourcing engagement.
- Managed taxation documentation, client query resolution, and backend reporting across L1 and informal L2 process support levels.
- Elevated to Subject Matter Expert (SME), serving as the knowledge authority for the team — providing guidance on complex process queries, escalations, and compliance edge cases.
- Trained and mentored junior associates on process workflows, compliance requirements, and documentation standards.
- Progressed from Associate to Senior Associate to SME within a two-year tenure, reflecting consistent performance and domain expertise.
Education
Bachelor of Arts (Honours) - Journalism & Mass Communication - University of Calcutta (2017-01)
ISC (Class XII) - K.E. Carmel School (2014-01)
ICSE (Class X) - Holy Cross School (2012-01)
