Road Tester & Service Supervisor at MAPI's Garage Pvt. Ltd. (2024-03 – Present)
- Conduct performance testing including acceleration, braking, handling, and stability evaluation
- Perform diagnostic driving to identify abnormal noise, vibration, and handling issues before/after service
- Carry out final quality verification inspections to prevent rework and ensure service standards
- Prepare detailed reports on vehicle performance, defects, and potential design concerns
- Ensure safety compliance, including checks on braking systems and ADAS (Advanced Driver Assistance Systems)
- Supervise and lead a team of technicians to ensure high productivity and customer satisfaction
- Plan and manage service scheduling and job allocation
- Handle customer complaints and technical queries professionally
- Maintain strong coordination between customers, technicians, and internal departments
- Ensure compliance with industry standards and safety regulations
- Conduct performance evaluations, coaching, and training for team members
- Analyze service KPIs and performance data to drive improvements
- Maintain accurate service records, reports, and documentation
- Support development of service policies and operational procedures
- Drive continuous improvement initiatives within the service department
Junior Engineer – Assembly (Finish Test Line) at BMW India Pvt. Ltd. (2010-03 – 2021-12)
- Perform Dynamic Road Testing, inspection, and validation of vehicles
- Conduct Brake, Steering, Noise, and Rattle Tests
- Maintain quality targets and production standards
- Implement technical changes and process improvements
- Handle audit non-conformities (Product, Process, Quality, Safety, 5S)
- Sub-assemblies: Engine, Axles, Bumpers, Shock Absorbers, Wheels
- Fluid systems: Coolant, Brake, Fuel, A/C filling
- Lines: Sub-Assembly, Overhead Chassis, Final Line, End-of-Line Testing
Supervisor – Service Department at VST Auto Agency (2008 – 2009)
- Trained technicians on new vehicle models
- Set quality standards and ensured compliance
- Managed manpower planning and workshop operations
- Handled customer interaction, job cards, and warranty analysis
- Provided final inspection and technical support
Trainee – Quality Department at TVS Sundram Clayton (2007 – 2008)
- Worked on die-casting operations and inspections
- Conducted patrol inspections and quality checks
- Performed root cause analysis for defects
- Prepared inspection reports
- Applied 7 QC tools for quality improvement
