Rasheeda Banu

Detail-oriented Identity and Access Management (IAM) Analyst with hands-on experience in SailPoint IdentityNow supporting enterprise identity governance. Skilled in user lifecycle management (Joiner, Mover, Leaver), access provisioning, access certification campaigns, and identity governance processes. Experienced in resolving access issues, maintaining SLA targets, and supporting audit and compliance requirements.

Strong collaborator with application teams and stakeholders to ensure secure and efficient access management.

IAM Analyst - Tata Consultancy Services (TCS)

• Managed Identity & Access Management operations using SailPoint IdentityNow platform.
• Handled user lifecycle management processes including Joiner, Mover, and Leaver activities.
• Provisioned and de-provisioned application access based on approved access requests.
• Supported access certification campaigns by assisting managers with reviewing and validating user access.
• Investigated and resolved access related incidents raised through ServiceNow tickets.
• Worked closely with application owners to troubleshoot identity and access issues.
• Ensured compliance with security policies and governance standards.
• Maintained SLA adherence while processing access requests and incident tickets.
• Generated IAM reports and assisted auditors with required access data.
• Participated in operational improvements to streamline identity governance processes.

Bachelor's Degree