Senior Operations Representative - Visit Health Pvt Ltd - Noida
(2023-04 - 2023-12)
- Assisted in scheduling appointments to streamline operational workflows effectively.
- Supported team members by providing training on standard operating procedures and collaborated with cross-functional teams to improve internal processes and efficiency.
- Analyzed customer feedback data to identify areas of improvement in operations and implemented strategies to improve customer satisfaction levels.
- Managed multiple projects simultaneously while meeting deadlines.
- Collaborated with other departments on special projects designed to improve overall performance outcomes such as adding hospitals in the network.
Operations Representative - Tech Mahindra - Noida
(2021-05 - 2022-11)
- Managed daily operations and customer interactions effectively.
- Implemented process improvements to increase efficiency in workflows.
- Identified potential areas of improvement within the department's operations.
- Created training materials for new staff members related to operational duties.
- Developed procedures for improving the efficiency of operational processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Operations Representative - JindalX - New Delhi
(2021-01 - 2021-04)
I was part of Zomato process in which we had to facilitate the restaurant onboarding process.
- Implemented process improvements to increase efficiency in workflows.
- Monitored customer accounts for any discrepancies or issues.
- Performed data entry tasks accurately and quickly.
- Ensured compliance with company policies and procedures related to operations.
- Developed procedures for improving the efficiency of operational processes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Streamlined operational activities for clients and resolved day-to-day issues.
Operations Intern - Sitel Group - New Delhi
(2020-10 - 2020-12)
- Assisted in managing daily operations and workflow processes.
- Coordinated communication between departments and team members effectively.
- Supported the implementation of operational policies and procedures.
- Collaborated with supervisors to identify areas for process improvement.
- Analyzed data to provide insights into the current operations and identify areas of improvement.
