Rashmi Nagaraj

System Specialist with 11+ years of experience in regulated pharmaceutical environments, specializing in SAP transport management, release governance, and GxP-compliant deployments. Proven track record in managing end-to-end release cycles across complex SAP landscapes (S/4HANA, ECC), ensuring high release success rates, audit compliance, and minimal production impact. Strong expertise in ServiceNow, SAP ChaRM, Cloud ALM, STMS, and ITIL processes, with a focus on transport sequencing, dependency management, and stakeholder coordination across global teams.

System Specialist II - NovoNordisk - Bengaluru

(2026-02)

• Lead end-to-end SAP release and deployment management across S/4HANA landscapes (Dev → QA → PreProd → Prod), ensuring minimal business disruption.
• Coordinate transport sequencing, dependency handling, and release execution, improving deployment accuracy and reducing conflicts.
• Monitor transport imports using STMS, analyze return codes, and collaborate with Basis and development teams to resolve failures proactively.
• Ensure strict adherence to GxP and SOX compliance, including approvals, audit trails, test evidence, and documentation.
• Facilitate CAB (Change Advisory Board) meetings, presenting release scope, risks, rollback strategies, and readiness status.
• Manage DNQ/DNP tracking, ensuring rejected or deferred transports are controlled and do not reach production.
• Own and maintain release calendars, aligning deployments with business timelines, blackout windows, and emergency releases.
• Drive adoption and optimization of ServiceNow and SAP ChaRM / Cloud ALM for streamlined change and release processes.
• Collaborate with QA, business, and technical teams for cutover planning, release readiness validation, and hypercare support.
• Improve release KPIs including success rate, lead time, and post-release incidents through continuous process optimization.

IT Validation & Compliance Expert - NovoNordisk - Bengaluru

(2022-11 - 2026-01)

• Strengthened release governance and deployment quality, reducing production incidents by 25% through structured validation and approval controls.
• Led UAT strategy and execution, improving test coverage by 50% and ensuring release readiness across global stakeholders.
• Ensured data integrity and compliance across integrated systems (Mulesoft → AEP → Campaign tools) under GxP standards.
• Designed ServiceNow dashboards for incident and release tracking, reducing analysis time by 40%.
• Translated business requirements into user stories and functional specifications, reducing UAT defects by 35%.
• Supported Agile delivery via Azure DevOps, improving sprint predictability and backlog clarity.

System Manager - NovoNordisk - Bengaluru

(2019-05 - 2022-10)

• Owned and optimized the global R&D Portfolio Management System, improving portfolio visibility and reporting accuracy by 30%.
• Facilitated requirements workshops and mapped AS-IS/TO-BE processes to clarify cross-functional workflows and accelerate delivery timelines.
• Improved team delivery performance by 20% as Scrum Master by strengthening prioritization, sprint planning, and stakeholder communication.
• Reduced system operating costs by 20% through vendor contract optimization and performance-based governance.
• Established data quality frameworks that reduced reporting inconsistencies by 60% across R&D program dashboards.
• Reduced system defects by 35% by implementing structured regression controls and driving root cause analysis for recurring issues.
• Strengthened business alignment by translating R&D requirements into actionable technical specifications and ensuring regulatory compliance.
• Conducted knowledge transfer sessions and user enablement to improve adherence to data standards, governance processes, and system usage across global teams.

Business Analyst (Various levels: Trainee to BA II) - NovoNordisk - Bengaluru

(2014-06 - 2019-04)

• Delivered detailed requirements and process documentation for CRM and data systems supporting 500+ field teams, improving usability and functionality.
• Optimized ETL workflows and BI dashboards, reducing sales data processing time by 45% using Informatica and OBIEE.
• Automated 200+ hours/year of manual CRM tasks using UiPath and SQL, improving productivity and eliminating recurring errors.
• Reduced incident resolution time by 30–40% by streamlining CRM data processes and improving data quality controls.
• Enhanced release quality through comprehensive UAT planning, test case creation, execution, and defect triage.
• Accelerated onboarding by training new analysts and standardizing documentation for smoother knowledge transfer.

MBA

Bachelor of Engineering - Electronics & Communication