Rathul R

As an experienced Non-Voice process professional, I have a proven track record of delivering high-quality customer service and meeting performance targets. With 2.8 years of experience in the role, I have developed strong communication skills, attention to detail and ability to handle the multiple tasks efficiently. My best qualities include being a team player, adaptable and constantly striving for improvement.

I am confident in my ability to excel in this role and contribute to the success of your organization.

Senior consultant IntouchCX [client:Walmart] at IntouchCX India Pvt Ltd (2025-02 – Present)

Handled customer queries, ensuring timely and accurate resolutions.

• Verified the Walmart Driver License on time to time & uploaded the fails in database
• Collaborated with fraud prevention and compliance teams to resolve disputed transactions while adhering to regulatory and organizational standards.
• Processed insurance requests including eligibility checks, claim validations, and policy clarifications.
• Maintained detailed records of customer interactions and verification outcomes.
• Consistently achieved resolution targets by balancing customer satisfaction with company risk management.
• Collaborated with QA and escalation teams to resolve complex cases and improve efficiency.
• Consistently met productivity and quality benchmarks.

Digital interaction advisor at [24]7.ai (2023-07 – 2025-01)

As a Non-Voice International Executive at [24]7.ai in India, I gained valuable experience in the field of customer service and communication management. Working in a fast-paced and dynamic environment, I was responsible for handling customer queries and resolving issues through email and chat support. My time at [24]7.ai helped me develop strong problem-solving skills, as well as the ability to effectively communicate with customers from different backgrounds.

• Chat support for international clients
• Resolving customer queries and complaints
• Developing strong problem-solving skills
• Effective communication with diverse customers

Bachelor Of Science in Physics – Calicut University (2021-04)

Class 12th – SN Trust HSS (2018-05)

Class 10th – T R K HSS VANIAMKULAM (2016-03)