Charu Monica
Experienced executive specializing in voice, chat, and email support, delivering high-level assistance across customer communication channels.
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About
Experienced executive specializing in voice, chat, and email support, delivering high-level assistance across customer communication channels.
Experience
Executive Customer Support at IEnergizer (2022-07 – 2025-12)
In my professional journey, I started my career as a fresher at IEnergizer and have since remained dedicated to the organisation. Over the course of my three-year tenure, I have witnessed significant personal and professional growth.
- Managed process team, collaborated with clients and engineering teams, and contributed to client projects to drive company growth.
- I also file and work on JIRA for any process issues.
- Facilitated weekly meetings with clients to ensure project alignment and progress.
- Led specialist team to project completion, ensuring timely delivery and quality standards.
- Trained new team members to enhance team skills and onboarding efficiency.
Education
Bachelor of Arts in History – Don Bosco College Itanagar (2015-07 – 2018-07)
12th – Higher Secondary school Doimukh (2014-07 – 2015-05)
10th – Oju Mission School (2012-05 – 2013-05)
