Ratnesh Roshan

L&D and program management professional with 13+years of progressive experience across Training & Development, automobile manufacturing, and project leadership. Proven ability to lead end-to-end learning programs across multiple dealerships and optimize training coverage using KPIs and Training Need Analysis. In manufacturing, led production and corrective actions using structured quality and improvement practices.

Seeking to contribute as program management, leadership, and budget- and milestone-oriented execution mindset to deliver cost-efficiency and ROI-focused outcomes.

Regional Training and Development Manager at Kia India (2026-10 – Present)

• Own CX learning and development management for the region.
• Manage capability building and customer experience management for customer care initiatives.
• Strengthen learning and development programs aligned to organizational requirements.
• Manage L&D and CX across 105 dealerships and 208 outlets for North region

Regional Training Manager at Strategic Learning Solutions (2023-05 – 2026-10)

• Manage total L&D across the region covering 14 dealerships & EMOS.
• Implement adult learning techniques using an adaptive learning approach.
• Deliver training through CRT, OJT, and Virtual Learning (VLTs).
• Oversee dealer audits, LMS, and CX parameters to ensure training effectiveness.
• Conduct training for Dealer Internal Training Leads (Sales Coaches) and front-end sales manpower.
• Track KPIs and perform Training Need Analysis (TNA) to ensure 100% training coverage.
• Lead programs including LAMP (Leadership Awareness Managers Program) and employee engagement initiatives.

TDM (Training and Development Manager) - Internal Trainer at Hilltop Motors (A Unit of Hiralal Motors Pvt Ltd) Maruti Suzuki Arena (2020-06 – 2023-05)

• Interviewing and training new recruits, conducting induction and soft skills training programs.
• Conducting bottom performance counselling and hand-holding support for staff improvement.
• Scheduling and executing comprehensive employee training calendars.
• Managing DMS / CRM operations and MIS report generation and data analysis.
• Performing KPIs, SOP, and HROS business analysis to drive operational efficiency.
• Contributing to business policy changes and effective process failure analysis.
• Handling regular communication and reporting with the Regional Office (RO).

Senior Engineer at Musashi Auto Parts (MAP ID) (2014-07 – 2016-06)

• Manage shift production, product quality, and new tool trials.
• Conduct tool life monitoring, breakage analysis, and implement 5S/TPM/TPS.
• Lead rejection analysis and corrective actions for Honda Motors gear components (40+ types).
• Contribute to lead time reduction and inventory optimization.

Engineer at JMT Auto (2011-05 – 2014-07)

• Serve as Project Leader for the 750 Gear Box TML Drive Line with project turnover of 15–20 Cr.
• Manage erection of foundry sand plants, melting furnaces, and shot blasting machines.
• Handle plant layout planning including trenching of electrical and pneumatic lines and machine installation.
• Drive job development, process layouts, and quality system analysis for incoming and dispatch quality.

MBA / PGDM in Marketing – Institute of Management Studies IMS, Ranchi University (2018)

B.Tech / B.E. in Mechanical Engineering – Dr. MGR Educational and Research Institute, Chennai (2010)

12th – Bishop Westcott Boys' school, Namkum Ranchi (2005)

10th – Bishop Westcott Boys' school, Namkum Ranchi (2003)