Raunak ranjan Jaiswal

Result-oriented Branch Operations Manager with hands-on experience in core banking operations, cash management, and team leadership. Proven expertise in CBS (Intellect) and advanced Excel/Spreadsheet Management to optimize branch efficiency. Committed to maintaining high compliance standards, audit readiness, and KYC/AML adherence while contributing to sales growth and customer satisfaction.

Branch Operations Manager - Utkarsh Small Finance Bank

(2025-07)

• Ensure 100% mitigation and monitoring of cyber fraud with diversified knowledge in AML alerts and external suspicious activity reporting to law enforcement agencies.
• Oversee end-to-end branch operations including cash vault management and day-end processing.
• Maintain 100% adherence to regulatory compliance and internal audit guidelines.
• Manage a diverse team to deliver exceptional customer service and resolve complex customer queries.
• Utilize Excel for data tracking, shifting cells for reporting, and defining print ranges for official documentation.

On-the-Job Trainee (OJT) - Utkarsh Small Finance Bank

(2025-01 - 2025-06)

• Completed intensive 6-month hands-on training in retail banking operations covering branch processes, customer handling, and compliance fundamentals.

M.Com - Mahatma Gandhi Central University, Motihari (2024)

PG Diploma - Banking & Finance - Institute of Professional Banking (IPB) (2024)

B.Com - University of Allahabad (2022)