Ravi Kumar

Dedicated and results-oriented IT Engineer with nearly 5 years of experience in providing comprehensive IT support and infrastructure services. Proven expertise in desktop support, network troubleshooting, system maintenance, user account management, VPN support, and IT asset lifecycle management. Adept at resolving technical issues within SLA timelines, supporting end users, coordinating with vendors, and maintaining IT systems to ensure seamless business operations.

Recognized for strong analytical abilities, customer-focused support, and commitment to delivering efficient and secure IT solutions.

IT Engineer - Rain Cements Limited - Suryapet

(2021-10)

• Manage network operations and workstation infrastructure for 250+ users, resolving connectivity and performance issues to sustain reliable up time.
• Performed network implementation, maintenance, and incident resolution for routers, switches, and wireless devices, consistently achieving service-level uptime targets.
• Install, configure, manage and maintain computer network, workstations, supporting hardware/ software resolving connectivity and performance issues to keep system running reliably.
• Led network fault analysis and resolution activities across LAN/WAN and Wi-Fi environments, improving network stability and operational efficiency.
• Supported core network services, including DHCP, DNS, and TCP/IP, ensuring stable network operations.
• Managed Active Directory user accounts, including account creation, modification, deactivation, password resets, and account unlocks.
• Provided end-user support and application troubleshooting, resolving hardware, software, OS, and network issues while consistently meeting SLA targets
• Managed the installation, configuration, and maintenance of end-user computing devices, network infrastructure, ensuring reliable performance and operational continuity.
• Maintain structured cabling and organize network racks, improving infrastructure reliability, scalability, and ease of maintenance.
• Implemented endpoint security measures, including antivirus management, patch deployment, and compliance monitoring to strengthen organizational security.
• Installed, configured, and maintained VPN solutions to provide secure remote access for employees and business users.
• Provided technical support for Microsoft Office and other business productivity applications, assisting users with installation, configuration, and troubleshooting.
• Managed IT asset lifecycle and inventory through Sapphire IMS, ensuring accurate tracking, allocation, auditing, compliance of hardware and software assets while supporting operational efficiency and resource optimization.
• Managed vendor relationships and coordinated with external service providers for maintenance, repairs, and IT infrastructure deployments, ensuring seamless service delivery and minimal operational disruption.
• Supported onboarding and offboarding processes by provisioning IT resources, configuring user devices, and managing access permissions.
• Provided user training and maintained technical documentation to support efficient IT operations.
• Provide basic SAP ERP support by assisting users with access issues, application-related queries, and incident ticket coordination with functional teams.
• Supported conference room technologies, video conferencing systems, and collaboration platforms to facilitate seamless communication.
• Installed, configured, and maintained CCTV surveillance systems, including IP cameras, DVRs, NVRs, and access control systems.
• Monitored CCTV system performance and troubleshot technical issues.

Bachelor of Technology (B. Tech) - Computer Science & Engineering - KSRM College of Engineering (2020)

Intermediate (MPC) - Board of Intermediate Education, Andhra Pradesh (2016)

Secondary School Certificate (SSC) - Board of Secondary Education, Andhra Pradesh (2014)