Ravi Nirmal

Dynamic Customer Experience Specialist with over 12 years of experience in delivering exceptional service and achieving a Customer Satisfaction (CSAT) score of 93%. Proficient in sales with a strong background in cross selling and upselling, fostering customer loyalty and retention. Adept at identifying customer needs and providing tailored solutions in a professional manner. Ready to leverage expertise in customer engagement and service excellence to contribute to organizational success.

Customer Experience Specialist at Etech Technology Solutions (2022-09 – 2026-02)

Specialist focused on customer satisfaction and mobile phone sales with consistent high CSAT scores

• Identified optimal solutions based on customer needs and efficiently provided them with pertinent information, reflecting professionalism and agility
• Showcased and marketed new and certified pre-owned mobile phones and accessories
• Enhanced customer value through the strategic recommendation and promotion of device protection and service plans
• Consistently achieved a Customer Satisfaction (CSAT) score averaging 93% in monthly evaluations

Accountant and Warehouse Manager at Ets. AMOUR CONGO (2021-04 – 2022-02)

Financial and inventory management role with responsibility for security systems and cash flow oversight

• Established CCTV camera systems and enabled connections to remote monitoring systems
• Oversaw financial ledgers and data management for subsidiary companies, effectively managing cash flows
• Supervised inventory records to ensure accurate stock tracking
• Documented container details for improved data entry processes

Sales Manager at Ste. SAGIR SARL (2017-09 – 2020-10)

Sales management role with technical infrastructure expertise and customer service focus

• Diagnosed and rectified errors in computer connections to improve system functionality. Implemented local area network installations to optimize communication
• Installed CCTV camera systems and facilitated connections to remote setups
• Delivered consistently excellent customer service to enhance satisfaction
• Verified pricing and communicated promotional rates to customers effectively
• Proactively addressed customer inquiries and concerns with comprehensive expertise
• Contributed to increased customer retention by fostering positive customer interactions

Phone Banking Executive at Atlas Documentary Facilitators Company PVT. LTD. (ADFC) (2016-04 – 2016-11)

Phone banking and customer service role focused on account management and product marketing

• Provided exemplary customer service at all times, enhancing client satisfaction
• Resolved account-related inquiries efficiently
• Marketed bank products via calls tailored to customer needs

Order Generator at Office Beacon A.S. Pvt. Ltd. (2014-01 – 2015-03)

Order management and quality control role supporting sales operations

• Created and managed both purchase and sales orders efficiently
• Facilitated collaboration between sales managers and vendors to enhance workflow
• Streamlined sales order processing, receiving positive feedback from clients
• Ensured Quality Control (QC) and Quality Assurance (QA) for purchase and sales orders. Developed a foundational understanding of invoicing processes

BCA in Computer Applications – Shri Hari Vandana College (2007-05 – 2010-04)

HSC – GHSEB (2006-06 – 2007-04)