Ravi Shekhar

Operations Executive with 14+ years of experience in Logistics, Last Mile & Line Haul Operations at Blue Dart Express. Proven expertise in managing 20,000+ monthly shipments, improving fleet utilization by 20%, and achieving 98% SLA compliance. Skilled in KPI tracking, MIS reporting, vendor management, route optimization, and process improvement using MS Excel & Abacus System. Adept at resolving 95% customer escalations within 24 hours and driving cost reduction.

Operations Executive at Blue Dart Express Limited (2019-08 – Present)

• Executed end-to-end Last Mile & Line Haul operations for 20,000+ monthly shipments, maintaining 98% on-time delivery SLA compliance.
• Increased fleet utilization by 20% through optimized route planning, vehicle scheduling, and load management strategies.
• Resolved 95% of customer complaints and escalations within 24 hours, improving customer satisfaction ratings.
• Coordinated with drivers, vendors, and 3PL partners to ensure seamless pickup, delivery, and POD closure processes.
• Monitored loading/unloading, tracked shipments, and ensured compliance from field staff through timely reporting.
• Managed MIS reports and operational data in MS Excel and internal systems for clients & business partners.
• Handled escalation calls and provided real-time operational updates to stakeholders for proactive issue resolution.

Admin Executive at Blue Dart Express Limited (2014-03 – 2019-08)

• Managed employee attendance, leave & OT records using Abacus System and maintained vendor management data.
• Handled statutory compliance for ESI, EPF, Gratuity and prepared challans, full & final settlements.
• Prepared monthly MIS reports for manpower, salary, and O.T wages ensuring 100% accuracy in payroll processing.
• Coordinated joining formalities, documentation, and maintained personal records for all employees.
• Organized evacuation drills, fire drills, and ensured adherence to health & safety compliance norms.
• Scheduled and executed training sessions and office events, managing complete office administration.

MIS Executive at PAMAC Banking (2012-02 – 2013-10)

• Managed and prepared daily/weekly/monthly MIS reports for banking operations with high data accuracy.
• Supported data analysis and reporting to track operational KPIs and performance metrics.

PGDCA in One Year Diploma Course – V.K.S University

Graduation – V.K.S University

12th – Bihar Intermediate Council

10th – Bihar Board