Ravi Teja

IT Infrastructure professional with 7+ years of experience supporting enterprise VMware vSphere and Omnissa Horizon VDI environments, including 2,000+ virtual desktops. Hands-on expertise across Horizon administration, Connection Servers, UAG, Instant/Linked Clones, golden-image lifecycle, App Volumes, DEM, vSphere HA/DRS, vMotion, storage, networking, ESXi lifecycle management, and PowerShell/PowerCLI automation. Strong ITIL background in P1/P2 incident management, problem management, RCA, change management, CAB, SLA adherence, and operational documentation.

Technical Specialist - JPMorgan Chase Bank

(2019-09)

• Administer and support an enterprise Omnissa Horizon VDI environment provisioning and supporting 2,000+ virtual desktops while maintaining availability, performance, and user experience.
• Configure and manage Horizon Connection Servers and replica servers for session brokering, load distribution, redundancy, and high availability across the Horizon pod.
• Build, deploy, and maintain floating and dedicated desktop pools using Instant Clone and Linked Clone technologies for standardized and scalable provisioning.
• Deploy published applications and application pools through Horizon RDSH and App Volumes; manage user entitlements through Active Directory groups.
• Own the end-to-end golden-image lifecycle: build, optimize, patch, validate, test in pilot pools, and recompose/push approved image updates to production.
• Apply VMware OS Optimization Tool (OSOT) templates and optimize Windows services, startup processes, power settings, visual effects, disk, and registry configuration.
• Administer Unified Access Gateway (UAG) and troubleshoot Horizon Client connectivity, Blast Extreme/PCoIP performance, black screens, session hangs, and profile-loading issues.
• Manage App Volumes and Dynamic Environment Manager (DEM) to deliver consistent application access, user personalization, and profile configuration.
• Perform VDI capacity and performance planning using concurrent sessions, compute utilization, storage IOPS, login performance, and infrastructure health metrics.
• Administer ESXi hosts and vSphere clusters; configure HA admission control, host/VM monitoring, DRS automation, and affinity/anti-affinity rules.
• Manage vCenter datacenters, clusters, resource pools, folders, permissions, and RBAC; perform ESXi installation, host configuration, and vSphere Lifecycle Manager patching/upgrades.
• Configure vSS/vDS, port groups, VLAN tagging, NIC teaming/failover, and Management/vMotion/Storage VMkernel networking.
• Manage VMFS datastores and SAN/NAS storage using iSCSI, NFS, and Fibre Channel; troubleshoot PSA/NMP multipathing and storage latency.
• Configure and support vMotion and Storage vMotion; manage templates, snapshots, clones, VM hardware/resources, and datastore migrations.
• Troubleshoot CPU Ready, memory ballooning/swapping, storage latency, and network contention using vCenter performance charts and ESXi troubleshooting tools.
• Develop PowerShell and VMware PowerCLI automation for pool creation, entitlement assignment, bulk configuration, recurring maintenance, health checks, logging, and performance reporting.
• Automate recompose/refresh scheduling, orphaned VM cleanup, Active Directory computer-account maintenance, and operational reporting.
• Own P1/P2 incident resolution across the vSphere/Horizon stack; perform RCA and coordinate cross-functional teams to meet strict SLA targets.
• Prepare change requests/change orders for image updates, pool changes, host patching, and network changes, including risk, rollback, and implementation plans; participate in CAB reviews.
• Maintain incident/change records, SOPs, troubleshooting runbooks, and operational documentation for auditability and knowledge transfer.

Master of Business Administration (MBA) - Andhra Loyola College (2017)