Ravikanth Dangeti

SAP Fieldglass professional with formal SAP Fieldglass training and a strong understanding of L1/L2 Support, complemented by 4+ years of SAP Fieldglass operational support exposure in high-volume MSP environments. Experienced in supporting SAP Fieldglass Contingent Workforce and Services Procurement processes, including service request handling, troubleshooting requisitions, candidate submissions, work orders, worker records, timesheets, activity items, approval workflows, and ensuring data integrity. Knowledgeable in functional testing, UAT, release validation, reporting, root cause analysis, and SLA-driven production support.

Proven ability to collaborate with suppliers, MSP program teams, hiring managers, and cross-functional stakeholders to ensure smooth workforce operations and timely issue resolution. Seeking to leverage extensive MSP domain expertise and SAP Fieldglass knowledge in an SAP Fieldglass L1/L2 Production Support role.

Resource Delivery Manager- SAP Fieldglass Operations at Radiant Systems Inc (2021-03 – 2024-11)

Supported day-to-day supplier operations for contingent workforce programs using SAP Fieldglass within MSP-managed environments.

• Managed the complete requisition lifecycle from job notification through candidate submission, interview coordination, worker onboarding, Work Order creation, extensions, and offboarding.
• Assisted recruiters, contractors, and hiring managers with SAP Fieldglass navigation, user inquiries, and process-related issues.
• Performed first-level troubleshooting for issues involving requisitions, candidate submissions, worker records, Work Orders, interview requests, Activity Items, timesheets, and approval workflows.
• Investigated user-reported issues related to requisitions, candidate submissions, Work Orders, worker records, and timesheets, identified the root cause, and coordinated with MSP support teams to ensure timely resolution.
• Monitored pending approvals, Work Orders, and timesheet exceptions to ensure SLA compliance and uninterrupted worker lifecycle management.
• Verified worker classifications, business units, cost centers, and supplier information to ensure accurate candidate submissions and Work Order processing.
• Coordinated onboarding activities, worker extensions, amendments, and offboarding while ensuring compliance with client and MSP requirements.
• Assisted contractors in resolving timesheet submission and approval issues by coordinating with hiring managers and MSP program offices.
• Generated operational reports covering requisitions, candidate submissions, active workers, expiring Work Orders, timesheet compliance, and supplier performance metrics.
• Maintained support documentation, knowledge articles, and standard operating procedures to improve issue resolution efficiency.
• Collaborated with recruiters, MSP program managers, client stakeholders, payroll teams, and cross-functional support teams to resolve production issues and improve operational processes.

Senior Recruiter at Radiant Systems Inc (2010-11 – 2021-03)

Handled end-to-end recruitment for IT and engineering positions. Developed strong knowledge of contingent workforce processes, supplier management, and VMS-driven hiring workflows.

Recruitment Consultant at Freelance (2025-05 – Present)

Provide recruitment consulting services and support workforce planning initiatives for technology and enterprise clients.

Technical Recruiter at Miracle Software Systems (2007-03 – 2009-06)

Bachelor of Technology (B.Tech) in Computer Science & Engineering – JNTU