Rawat Panwar
IT Infrastructure | Desktop Support | System & Network Administration
About
IT Infrastructure and Technical Support professional with 12+ years of experience across desktop support, system administration, networking, hardware support and IT infrastructure operations. Experienced in Windows environments, Active Directory, LAN/WAN troubleshooting, endpoint support, printer/file sharing, security tools, CCTV and user support. Hands-on experience supporting enterprise users and IT operations, including L1 Desktop Support at an ONGC site through Corporate Infotech Pvt. Ltd.
Experience
Desktop Support Engineer – L1 - Corporate Infotech Pvt. Ltd. (CIPL) – ONGC Site - Jodhpur
(2024-01 - 2026-08)
- Provided L1 desktop and end-user technical support for enterprise users at the ONGC site.
- Installed, configured and troubleshot Windows desktops/laptops, printers and peripherals.
- Handled domain/login, user, software, system and connectivity-related troubleshooting.
- Supported endpoint deployment and rollout activities involving ZENworks and BigFix.
- Troubleshot LAN, proxy and network connectivity issues and coordinated with relevant teams for resolution.
- Provided user assistance for IT incidents, upgrades and day-to-day infrastructure support.
IT Professional - Freelancing Services - Jodhpur
(2017-06 - 2024-01)
- Provided IT support and services covering desktop, networking, hardware and system administration requirements.
Senior Executive – IT - Sigma Minerals Limited - Jodhpur
(2014-03 - 2017-06)
- Worked across IT infrastructure, systems, networking and technical support responsibilities.
- Handled the IT/network support associated with the Cimprogetti TSR Lime Kiln project.
Network Admin & Technical Engineer - Oil & Natural Gas Corporation (Rolls of ABB Ltd., GGIPL) - Jodhpur
(2012-07 - 2014-03)
- Worked on network administration and technical support activities.
Network & System Support Engineer - L&T; Knowledge City (Rolls of CMS Info System Pvt. Ltd.) - Vadodara
(2011-04 - 2012-07)
- Provided network and system support in an enterprise environment.
Desktop Engineer - Microsense Pvt. Ltd.
(2010-08 - 2011-03)
- Provided desktop and technical support.
Education
Master of Commerce (M.Com) - Jai Narain Vyas University (2007)
Bachelor of Commerce (B.Com) - Jai Narain Vyas University (2005)
