Yadaiah Damagalla
SYSTEM ADMINISTRATOR | IT INFRASTRUCTURE SUPPORT | DESKTOP SUPPORT ENGINEER
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About
IT Support and Desktop Support Engineer with 12+ years of experience in end-user computing, Windows environment support, hardware and software troubleshooting, IT infrastructure support and incident resolution. Experienced in supporting desktops, laptops, operating systems, business applications, printers, peripherals and network connectivity. Seeking a System Administrator / IT Infrastructure Support Engineer position while developing advanced expertise in Windows Server, Active Directory, Group Policy, Microsoft 365, Microsoft Entra ID, Intune and PowerShell.
Experience
Desktop Support Engineer / IT Support Engineer at ACEL IT (2025-02 – Present)
- Provide technical support to end users for desktop, laptop, operating system and application-related issues.
- Troubleshoot Windows operating system, hardware and software problems.
- Install, configure and troubleshoot desktops, laptops, applications and peripherals.
- Troubleshoot LAN, Wi-Fi and basic network connectivity issues.
- Support Microsoft Office and business applications; provide onsite and remote technical support.
- Handle incidents and service requests and coordinate with internal IT teams and vendors for unresolved issues.
Desktop Support / IT Support Engineer at KARVY PVT. LTD. (2023-03 – 2024-12)
- Provided technical support for desktop, laptop, operating system and application issues.
- Troubleshot Windows hardware/software, printer, scanner and network connectivity problems.
- Installed and configured operating systems, applications and peripherals.
- Provided onsite and remote technical assistance and preventive maintenance.
- Supported day-to-day IT operations and escalated complex infrastructure/application issues.
Desktop Support Engineer / IT Support Engineer at ACEL IT (2021-04 – 2023-02)
- Provided desktop and end-user technical support.
- Troubleshot Windows, hardware, software, printer and network connectivity issues.
- Installed and configured computers, applications and peripherals.
- Handled IT incidents and service requests and supported IT asset/endpoint activities.
Desktop Support / IT Support Engineer at AFORESERVE PVT. LTD. (2020-04 – 2021-03)
- Provided onsite and remote technical support to end users.
- Troubleshot desktop, laptop, hardware, software, printer and network issues.
- Installed and configured operating systems and applications.
- Performed system maintenance and preventive troubleshooting.
Desktop Support / IT Support Engineer at MICROART SYSTEMS INDIA PVT. LTD. (2017-10 – 2020-03)
- Provided technical support for desktop and laptop systems.
- Troubleshot Windows operating system and application issues.
- Installed and configured operating systems and software.
- Supported hardware, printers and peripherals and resolved technical incidents.
- Troubleshot basic network/connectivity issues and performed system maintenance.
Desktop Support / IT Support Engineer at CAMEROX (2013-02 – 2017-09)
- Provided technical support to end users.
- Troubleshot desktop hardware, software and operating system issues.
- Installed and configured computer systems and applications.
- Supported printers, peripherals and basic network connectivity.
- Performed routine system maintenance and escalated complex issues when required.
Education
B.Tech in Electronics & Communication Engineering (ECE)
