Record Maintain

Results-driven and highly organized Housekeeping Assistant Manager with over 12 years of experience in leading and managing housekeeping operations within prestigious hospitality establishments. Adept at supervising large teams, optimizing workflows, and ensuring top-notch cleanliness and guest satisfaction. Proven expertise in budget management, inventory control, and quality assurance.

Demonstrates strong leadership skills, a commitment to safety and hygiene standards, and a proactive approach to addressing and resolving guest concerns.

Assistant Manager Housekeeping - Club Mahindra (Dwarka) - Gujrat

(2025-10)

• Train, schedule, guide, and motivate housekeeping attendants.
• Oversee daily cleaning tasks, ensuring efficiency and adherence to standards.
• Inspect rooms and public spaces for cleanliness, maintenance, and proper setup.
• Monitor stock of linens, amenities, and cleaning supplies; manage replenishment.
• Address guest requests, complaints, or concerns promptly and professionally.
• Work closely with Front Office, Maintenance, and Food & Beverage.

Assistant Manager Housekeeping - Regal Kitchen Food Limited (Baddi) - H.P

(2025-01 - 2025-10)

• Lead a team of 30+ housekeeping staff, ensuring adherence to high standards of cleanliness and guest service excellence.
• Manage daily housekeeping operations, including room assignments, scheduling, and inventory management, optimizing efficiency and resources.
• Develop and manage housekeeping schedules, optimizing staff deployment.
• Address and resolve complaints and requests promptly, ensuring guest satisfaction.

Housekeeping Executive (Pre-opening) - Ramada Encore by Nile Hospitality (Amritsar) - Amritsar

(2023-10 - 2025-01)

• Assisted in managing a team of 20+ housekeeping staff, overseeing daily activities, and ensuring adherence to cleanliness and operational standards.
• Monitored inventory levels of cleaning supplies and equipment, conducting regular audits and ordering as necessary to maintain adequate stock.
• Addressed and resolved guest inquiries and complaints related to housekeeping services, ensuring a high level of guest satisfaction and loyalty.
• Facilitated training sessions and workshops for housekeeping staff on best practices, safety protocols, and customer service techniques.
• Coordinated with the maintenance department to address facility issues promptly, ensuring that all areas were in good repair and met quality standards.

Housekeeping Executive - K.C Royal Park (Panchkula) - Haryana

(2020-05 - 2023-10)

• Recruit, hire, train, schedule, evaluate, and motivate housekeeping teams (room attendants, supervisors).
• Direct daily cleaning and maintenance of guest rooms, public areas, and back-of-house spaces.
• Develop, implement, and enforce strict cleaning, safety, and hygiene protocols.
• Manage budgets, control expenses, order supplies (linens, cleaning agents, amenities), and maintain equipment.
• Address and resolve guest complaints or requests related to housekeeping promptly and professionally.
• Liaise with other departments (maintenance, front office) for seamless service delivery and repairs.
• Maintain records, prepare reports, and present information to senior management.

Housekeeping Executive - The Clarks Hotels & Resorts (Mussoorie) - Uttarakhand

(2016-04 - 2020-05)

• Regularly inspecting areas, identifying maintenance needs, and conducting quality audits.
• Promptly addressing and resolving guest complaints and special requests related to housekeeping.
• Handling reports, presentations, and maintaining departmental records.
• Supervised and trained a team of 10+ housekeeping staff, ensuring adherence to high standards of cleanliness and guest satisfaction.
• Coordinated daily housekeeping operations, including room assignments, inventory management, and scheduling, to optimize efficiency & resource allocation.
• Managed the housekeeping department budget, including procurement of supplies and equipment, negotiating with vendors to secure cost-effective solutions.
• Developed and implemented training programs for new hires on going professional development, improving staff performance and service quality.

Housekeeping Senior supervisor - Hotels Ramada by Wyndham (Amritsar) - Punjab

(2015-08 - 2016-03)

• Lead and oversee daily operations of the Housekeeping department, ensuring all areas meet the high standards of cleanliness expected at Ramada by Wyndham.
• Train, mentor, and evaluation of a team of housekeeping staff, promoting a culture of excellence and continuous improvement.
• Conduct thorough inspections of the guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and hygiene standards.

Housekeeping Supervisor - Hotels Golden Tulip (Amritsar) - Punjab

(2014-01 - 2015-01)

• Oversee daily housekeeping operations: Ensuring all areas meet the hotel's cleanliness standards.
• Train, mentor, and evaluating housekeeping staff, fostering a culture of continuous improvement and high performance.
• Conduct regular inspections: The guest rooms and public areas to maintain high cleanliness and hygiene standards.
• Develop and manage: Housekeeping schedules, optimizing staff deployment to meet varying occupancy levels.
• Address and resolve: Guest complaints and requests promptly, ensuring guest satisfaction.
• Monitor and manage inventory of cleaning supplies, linens, and amenities, placing orders as needed to prevent shortages.
• Implement and enforce health and safety protocols: Ensuring a safe environment for staff and guests.
• Collaborate with other departments: To coordinate housekeeping activities and enhance overall guest experience.

Housekeeping Supervisor - Hotels Comfert Inn Alstonia (Amritsar), Choice Group of Hotels - Punjab

(2012-11 - 2013-11)

• Supervise and coordinate: Daily housekeeping operations, ensuring all tasks are completed to the highest standards.
• Train and mentor housekeeping staff: providing guidance and support to improve performance and productivity.
• Conduct regular inspections: The guest rooms and public areas to ensure cleanliness and compliance with hotel standards.
• Manage housekeeping schedules: Ensuring adequate staffing levels to meet operational needs.
• Handle guest complaints: Guest requests, ensuring prompt and effective resolution.
• Monitor inventory: Levels of cleaning supplies and linens, placing orders as necessary to maintain adequate stock.

Housekeeping G.S.A - Hotels Sarovar Portico (Baddi) - H.P

(2011-12 - 2012-05)

• Changing linens, making beds neatly.
• Sanitizing toilets, showers, tubs, mirrors, and floors; restocking amenities like soap, shampoo, and toilet paper.
• Dusting furniture, fixtures, and polishing surfaces.
• Vacuuming carpets, sweeping, and mopping hard floors.
• Emptying all waste bins.
• Replenishing towels, toiletries, stationery, and beverages in the mini bar.
• Ensuring correct placement of hangers, luggage racks, and laundry bags.

Master of Hotel Management - Hotel Management - Imperial Institute of Hotel Management & Tourism (2009-06 - 2011-05)

Bachelor of Commerce - Commerce - Kurukshetra University (2006-01 - 2009-01)

10+2 - Azad public school (2005-01 - 2006-01)