Reeta Thakur
Leadership professional with more than 8 years’ experience in Retail works, development, Facility Management, employee relations, Employee activities, Co-ordination with employees
Talent
Jalandhar, PunjabMember since October 8, 2026
Employee coordination and day-to-day people supportRecruitment support, interview coordinationStaff scheduling, attendance, leave, and basic employee recordsTeam supervision, performance follow-up, and workplace disciplineEmployee grievance handling and conflict resolutionTraining, induction, and staff development supportCoordination and documentation supportMaintaining records and ensuring company policies are followed
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Employee coordination and day-to-day people supportRecruitment support, interview coordinationStaff scheduling, attendance, leave, and basic employee recordsTeam supervision, performance follow-up, and workplace disciplineEmployee grievance handling and conflict resolution
About
PROFILE SUMMARY: Work & Responsibilities
Experience
SUPERVISOR [Personal care] at RITU WEAR’s
Total work experience 8 years
- Lead a team of 40.
- Managing workflow.
- Recruits and trains new hires.
- Creating and managing a team schedule.
- Reporting to HR and senior management. Making a monthly daily sales report.
- Sending emails to distributors about stock and other product-related issues.
- Adhere to Strict staff grooming and hygiene standards.
- Receive complaints and resolve problems.
- Prepare and submit the performance report of an employee to the management.
GUEST RELATIONSHIP EXECUTIVE [GRE] at MBD NEOPOLIS MALL
- Sending emails to Retailers.
- Attend to guests courteously and deal promptly with their requests and queries.
- Handling guest complaints and concerns in an efficient and timely manner.
- Coordinating and multitasking job duties in a busy environment.
- Have up-to-date information daily.
- Providing excellent customer service as per standards. Providing Information regarding the Mall and activities, etc.
- Coordinate with housekeeping for clearing the area and floors.
- Collect guest feedback along with likes and dislikes.
- Perform basic cashier activities as and when required.
- Give a proper and complete handover to the next shift.
- Collecting rent from shops and a Checklist of the mall.
TEAM LEADER at Shoppers Stop Limited [MBD Mall Jalandhar]
Role and Responsibilities
- Handling customers’ complaints and issues about the floor/exchange/returns of the articles
- Handling the cashiering team and all other cashier issues
- Giving targets to the team and motivating
- Getting feedback about the floor and customer problems
- Customer satisfaction is our priority
- Making a membership for the customer
- Brief the team on daily promotions and offers in the store
- Giving service to the customer according to the company's policies
- Give training to the team for the current promotions
- Maintain daily report of R.T.F. /Enrolments/GAN /RGP/NRGP & Team
- Maintaining customer issues and resolving
- Staff meeting/Team Discussion and their opinion
- Daily reporting to the Unit Head [store manager] by EOD.
Education
M.B.A. in HR and Opt. – LPUDE (2025)
B.A. in Fine Arts – IGNOU (2022)
12th (PSEB) – senior secondary school (2009)
10th (PSEB) – senior secondary school (2007)
Skills
developmentFacility Managementemployee relationsEmployee activitiesCo-ordination with employees
