Regalla Srilatha

Result-oriented Order to Cash (OTC) professional with 4.5 years of experience. Strong understanding of end-to-end OTC processes, including invoicing, billing, cash application, reconciliations, and dispute resolution. Proven ability to handle high-volume transactions with 99.9% accuracy while consistently meeting SLA and quality targets.

Process Developer - Genpact India Pvt Ltd

(2024-02)

• Processed and verified invoice details, ensuring data accuracy using the KSN tool for billing.
• Managed customer invoice reviews, updated billing details, and processed approvals using the BancPay tool for payments.
• Uploaded templates to MS Power Apps and processed transactions based on customer billing instructions using KSN and VMS tools.
• Prepared productivity and end-of-day (EOD) reports, updated volumes in the daily tracker, and shared reports with the team.
• Prepared weekly and month-end reports to support operational tracking and analysis.
• Created and managed payment slips, ensuring timely approvals and payments to business units.
• Performed end-to-end customer billing using leading Vendor Management System (VMS) tools, including SAP Fieldglass, Coupa, Acceleration, IQNavigator (IQN), Beeline, Flextrack, and Workday VNDLY.
• Performed manual billing activities as per customer-specific requirements, ensuring flexibility and adherence to client guidelines.
• Collaborated with cross-functional teams to validate billing data, resolve discrepancies, and improve workflow efficiency.
• Conducted audits of various types of customer-submitted screenings while consistently meeting SLA requirements.
• Processed a high volume of invoices with 99.9% accuracy, maintaining strong quality standards.
• Conducted team huddles to discuss volumes, workload, and business updates.

Process Associate (Order to Cash) - Capgemini Technology Services India Limited

(2022-01 - 2024-02)

• Managed end-to-end Order-to-Cash (OTC) cycle, ensuring timely and accurate processing from order creation to cash receipt
• Handled invoicing and billing operations, ensuring compliance with client agreements and company policies.
• Performed cash application activities, including posting customer payments and resolving unapplied cash.
• Conducted account reconciliations, identifying and resolving discrepancies in customer accounts.
• Managed dispute resolution, coordinating with internal teams and clients to resolve billing and payment issues efficiently.
• Monitored accounts receivable aging and followed up on overdue invoices to improve cash flow.
• Collaborated with cross-functional teams (sales, finance, and operations) to streamline OTC processes.
• Ensured adherence to SLA/KPI targets and maintained high accuracy in financial transactions.
• Generated and analyzed OTC reports to track performance and identify process improvements.

Bachelor Of Commerce - Computers - Roshini Degree College (2020)