Rehnuma Memon

DEDICATED AND DETAIL-ORIENTED PROFESSIONAL WITH EXPERIENCE IN BANKING OPERATIONS, CURRENTLY WORKING AS A SENIOR CUSTOMER SERVICE REPRESENTATIVE – FRAUD SPECIALIST. SEEKING OPPORTUNITIES TO LEVERAGE STRONG ANALYTICAL, COMMUNICATION, AND PROBLEM-SOLVING SKILLS IN A DYNAMIC ORGANIZATION TO GROW AND CONTRIBUTE EFFECTIVELY.

SR. CUSTOMER SERVICE ASSOCIATE - Teleperformance - Malad, Mumbai

(2025-03)

I am responsible for reviewing and analyzing credit card applications for JP Morgan Chase & Co. (Fraud specialist) to detect potential fraud and ensure compliance with internal policies and regulatory guidelines. My role involves verifying applicant information, identifying red flags or inconsistencies, and taking timely action to minimize financial risk. I work closely with investigation teams for escalation of high-risk cases and maintain clear communication with customers while handling sensitive information with confidentiality and accuracy. also have good proficiency to de-escalate calls so that if any fraudsters try to get the card, would not proceed with it.

ACCOUNTS RECIEVABLE ASSOCIATE - CREDENCE RESOURCE MANAGEMENT - KHARADI , PUNE

(2024-07 - 2025-03)

• Managed insurance follow-ups on unpaid, denied, or incorrectly paid claims by reviewing accounts and identifying discrepancies according to contract terms.
• Communicated with insurance companies to obtain additional information regarding claim denials and payment issues, and initiated appeals when necessary.
• Conducted collections on outstanding accounts and ensured proper resolution of billing issues.
• Maintained accurate documentation of claim statuses and follow-up actions to support timely reimbursement and effective revenue cycle management.

DIPLOMA IN FASHION DESIGNING - Paper Pattern and Garment Making - Regal college of Technology, Konde, chiplun (2017-01 - 2019-05)

Higher secondary School - Science - Science - Kalusta College of Science, Kalusta (2020-01 - 2020-04)