Rejilin Varghese

Administrator and Operations Coordinator with extensive experience managing school administration, admissions, compliance, and daily operations. Skilled in coordinating vendors, meetings, stakeholder communication, and confidential records. Proven ability to streamline workflows through standardized documentation, reporting, and process improvements.

Administrator / Executive Assistant - GEAR Innovative International School

(2023-01 - 2026-08)

• Manage daily administrative operations, executive schedules, meetings, events, and stakeholder communication
• Coordinate travel, calendars, documentation, reports, and confidential records with accuracy and discretion
• Manage admissions, facilities, and office administration
• Streamline administrative workflows, improving operational efficiency and coordination of school events and executive schedules.

Quality Analyst - Celtycs Outsourcing Services Pvt. Ltd.

(2021-11 - 2022-06)

• Conduct quality audits to ensure compliance with operational standards
• Perform process reviews, root-cause analysis, and implement corrective actions
• Monitor quality metrics and prepare performance reports
• Support continuous improvement and compliance initiatives
• Enhance quality performance through process improvements and structured audit reviews.

Senior Credit Executive - Axis Bank Ltd.

(2018-01 - 2020-05)

• Manage backend operations for housing and retail loan processing
• Verify customer documentation and maintain confidential records
• Coordinate with internal teams and verification agencies for seamless operations
• Generate MIS reports, monitor SLAs, and ensure process compliance
• Manage office communications and support operational workflow
• Maintain high documentation accuracy and consistent SLA compliance in a high-volume environment.

Office Administrator / Customer Service & Sales Support - PAMAC FinServ Pvt. Ltd. (HSBC Process)

(2010-04 - 2014-03)

• Assist customers with housing loan products, EMI servicing, and account-related queries
• Maintain accurate customer records and system documentation
• Coordinate with collections and support teams to resolve customer issues
• Generate leads and promote financial products through outbound customer engagement.

Tele caller – Loan Services - DHFL

(2009-04 - 2010-03)

• Assist customers with housing loan products, EMI information, and account servicing
• Update customer records and maintain accurate system documentation
• Coordinate with collections and customer support teams to resolve customer queries.

Bachelor of Commerce - B.Com - Nagpur University