Reshma R

Customer Success and Partner Operations professional with 3+ years driving partner engagement, revenue-supporting sourcing operations, and CRM-led process improvement for B2B recruitment and sales platforms. Manages a 100+ member freelance recruiter and partner network with 95%+ SLA resolution, directly supporting business pipeline and revenue outcomes. Hands-on experience with the Zoho suite — Zoho Recruit, Zoho CRM, Zoho Meeting, and Zoho Booking — with a track record of reducing operational friction through process and documentation improvements.

Now targeting Customer Success Manager, Partner Operations, and Key Account Management roles at funded B2B SaaS companies.

Customer Success Associate - TalentXO - Bangalore

(2023-02)

• Own relationships with 100+ freelance recruiters and talent partners, directly supporting the recruitment revenue pipeline across active client projects.
• Maintain 95%+ SLA query resolution as primary point of contact for partner onboarding, operational queries, and platform coordination — protecting partner retention and platform engagement.
• Coordinate and optimize job postings across LinkedIn, Hirist, and IIMJobs, improving candidate reach and application quality to support faster, higher-quality client placements.
• Built internal communication templates and onboarding documentation that cut repetitive partner queries by 15%, freeing capacity for higher-value partner engagement work.
• Support recruiter engagement groups and communication workflows across a distributed freelance partner base.
• Use Zoho Recruit, Zoho CRM, Zoho Meeting, and Zoho Booking daily to manage partner data, schedule coordination calls, and track recruiter engagement.

Sales Coordinator - Srishti Gifts LLP - Bangalore

(2022-03 - 2022-12)

• Generated and qualified 200+ business leads supporting new customer acquisition.
• Managed coordination with 15+ channel partners, contributing to a 10% increase in upsell revenue through proactive partner engagement.
• Owned proposal preparation, quotations, and sales documentation; maintained accurate CRM records for lead tracking and reporting.

Consultant Tele Caller - BetterPlace - Bangalore

(2021-11 - 2022-02)

• Managed inbound and outbound customer calls for service inquiries and lead qualification, consistently meeting performance targets.
• Maintained CRM records of customer interactions and follow-ups, supporting sales team pipeline development.

Office Engineer - Choice Engineering & Construction

(2016)

Engineering documentation and drafting roles prior to transition into partner operations, sales, and customer success.

Draftsman - Puthezhathu Designers

(2013 - 2014)

Engineering documentation and drafting roles prior to transition into partner operations, sales, and customer success.

B.Tech - Civil Engineering - Younus College of Engineering & Technology