Revathy K

To prove myself dedicated, worthy, and energetic in a progressive organization that gives me scope to apply my knowledge and skills and be a part of a team that dynamically works towards the success and growth of the organization.

Client Specialist - Fiducia Score Private Limited - Chennai

(2025-07 - 2026-04)

• Handling end-to-end Background Verification (BGV) processes for multiple clients.
• Coordinating with vendors for Address, Education, and Employment verifications.
• Sending insufficiency emails and following up with candidates for pending documents.
• Tracking TAT and maintaining daily status reports in Excel.
• Updating case status and reports in the client portal.
• Communicating with clients regarding case status, delays, and closures.
• Ensuring timely closure of verification cases as per SLA.

Team Leader - Dadu verification Technologies Pvt Ltd - Bangalore

(2022-12 - 2025-04)

Streamlined background verification (BGV) operations through advanced verification configurations, ensuring accurate and efficient employee screening while reducing manual errors and improving workplace security.

• Conducted comprehensive background checks including employment, education, criminal, and compliance verifications to support safe hiring practices.
• Managed all quality-related activities including process control reviews, root cause analysis, corrective actions, and continuous improvement initiatives.
• Tracked quality performance metrics and implemented quality improvement plans to enhance operational efficiency and service standards.
• Defined and developed quality criteria and outgoing quality plans while coordinating effectively with production teams and clients to ensure compliance and service excellence.

Senior Consultant - Better Place Safety Solutions Pvt Ltd - Bangalore

(2022-08 - 2022-11)

• Managed advanced background verification (BGV) processes including employment, education, PCC, NOC, drug screening, and multiple compliance checks.
• Conducted comprehensive profile verification using in-house repositories covering courts and legal case databases.
• Coordinated employee onboarding through one-click BGV initiation and integrated verification workflows with existing systems using APIs.
• Generated consolidated verification reports in Excel and PDF formats with automated status updates and email reporting.
• Worked on configurable access management solutions including role-based access control and vendor management.

Consultant - KPMG - Bangalore

(2021-11 - 2022-06)

• Conducted verification of employee and vendor credentials as per client requirements.
• Delivered high-quality client services while ensuring adherence to verification processes and compliance standards.
• Monitored project progress, managed risks, and maintained regular communication with supervisors regarding outcomes and timelines.
• Demonstrated strong analytical and problem-solving skills while working under stringent deadlines and client expectations.
• Stayed updated on advisory services capabilities, industry knowledge, and verification methodologies.
• Collaborated effectively within teams while maintaining professional ethics, integrity, and organizational values.

Senior Quality Executive - Verifacts Services Private Limited - Bangalore

(2018-10 - 2021-10)

• Managed all quality-related activities including process control plans, root cause analysis, corrective actions, and continuous improvement initiatives.
• Tracked quality performance metrics and implemented quality improvement plans.
• Defined and developed quality criteria, outgoing quality plans, and coordinated with production and clients.
• Participated in qualification activities and established qualification requirements and processes.
• Monitored operational processes affecting quality and ensured reliability and consistency of outputs.
• Maintained quality reports, statistical reviews, and related documentation.

Operation Analyst - First Advantage Private Ltd - Bangalore, Karnataka

(2015-04 - 2016-08)

• Effectively handled client escalations and maintained over 90% client satisfaction levels.
• Ensured continuous interaction with clients to understand requirements and improve service levels.
• Appreciated by clients for effective account management and service delivery.
• Worked directly with applicants to help substantiate claims and resolve verification issues.
• Managed the end-to-end background verification process.
• Coordinated with internal teams for education, employment, and other verification checks.

MBA - Finance & HR Specialization - Maharani's Arts, Commerce, and Management College (2014)

B.Com - B.E.T College of Management and Science (2011)

P.U.C - B.E.T College of Management and Science (2007)

S.S.L.C - Sri Ramakrishna High School (2006)

Diploma in Computer Application - DCA