Client Sales Specialist - CPT Markets / Forex Broker
(2025-07 - 2025-12)
Company Closed
- Develop positive relationships with clients
- Resolve conflicts and provide solutions to customers in a timely manner
- Calling new clients, using existing leads to promote and sell company services.
- Convert leads to active Traders
- Organized and presented training sessions to traders on account creation and MT4/MT5 basics and simplified complex trading concepts to improve client understanding and satisfaction.
- Acted as a key liaison between new traders and the company's support team to ensure a smooth onboarding experience.
- Achieve daily and weekly targets
Backoffice Administrator - Squared Financial - Limassol
(2025-01 - 2025-07)
- Providing assistance to all departments for back office related tasks in a timely manner
- Checking KYC/KYB documents and activating accounts
- Communicate with clients via emails and answering queries
- Transactions monitoring and executing clients' Deposits/Withdrawals.
Sales/Account Manager - Lime Trading LTD. CY (Just2Trade)
(2023-08 - 2024-04)
- Develop positive relationships with clients
- Act as the point of contact and handle customers' individual needs
- Resolve conflicts and provide solutions to customers in a timely manner
- Set and track sales account targets, aligned with company objectives
- Creating reports to analyze lead flow
- Suggest actions to improve sales performance and identify opportunities for growth
- Working closely with the Head of my Department to establish the Bulgarian market (educational materials)
- Calling new clients, using existing leads to promote and sale company services.
KYC / Registration Manager and Sales Coordinator (B2B) - Ultimate Fintech and Finance Magnates (iFX Expo, FMAS, FMLS)
(2021-08 - 2023-05)
- KYC and Vetting Research
- Online research to indicate clients' businesses and their impact on the Event.
- CRM Project (As a Registration Manager, I collaborated with the IT department to develop and implement a registration CRM that streamlined the customer registration process. My contributions included requirements gathering, and user acceptance testing. The successful implementation of the registration CRM led to reduction in registration time and improved customer satisfaction.)
- Responding promptly to clients' inquiries.
- Communicating with clients through various channels.
- Creating a content of automated emails to engage and inform the attendees.
- Promoting our Marketing Products (Marketing packages) via Emails and LinkedIn
- Communicate with customers regarding event organization, features and billing inquiries.
- Collaborate with other departments such as marketing and production to ensure customer satisfaction and retention.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating between Marketing, Sales and Financial departments.
- Providing feedback on the efficiency of the customer service process.
- Generating reports.
- Refunds and invoices.
- Hosting Fintech Expos on the Registration Desk.
Customer Support - IronFX
(2020-11 - 2021-08)
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Stayin up to date with product changes
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, feedback and complaints.
- Communicating and coordinating with colleagues.
- Providing feedback on the efficiency of the customer service process.
Backoffice Administator - HFM – Forex and Commodities
(2018-08 - 2019-02)
- Providing assistance to all departments for back office related tasks in a timely manner
- Checking KYC documents and activating accounts
- Communicate with clients via emails
- Answer all customers' queries
- Translating documents (from Bulgarian to English)
