Rhea H

CRM and data analytics professional with hands-on Salesforce experience across sales, customer success, and business operations. Skilled in managing customer relationships, analyzing business data, generating reports, and optimizing processes to improve performance and customer satisfaction. Holds a Master's degree in Public Policy and is currently pursuing a PhD in Public Administration, bringing strong research, analytical, and problem-solving capabilities to business and operational environments.

Sales & Marketing Manager at Just Diamond USA Inc. (2023-11 – 2026-08)

• Managed B2B sales and business development for natural and lab-grown diamonds
• Utilized Salesforce CRM to manage leads, opportunities, and customer relationships
• Analyzed sales and market data to identify growth opportunities and support decision-making
• Generated 1–2 qualified B2B leads daily through email outreach, LinkedIn, and industry databases, while driving repeat sales growth from the existing customer base
• Managed customer onboarding, account management, and post-sales support while improving operational efficiency

Customer Support & Operations Associate at Sonetel (2024-02 – 2024-08)

Rejoined by company request to support a high-volume period (Apr 2025 – Oct 2025).

• Handled 80–100 customer support emails daily across global digital channels, consistently ranking among the top 3 performers on the team
• Maintained CRM records and ensured accurate customer data management
• Analyzed customer data and service trends to identify improvement opportunities
• Prepared operational reports and monitored customer satisfaction metrics
• Supported business operations through data validation, reporting, and process improvement initiatives

Business Development Executive Intern at InternsHub (2023-10 – 2023-11)

• Conducted lead generation and prospect research
• Managed and analyzed data using Microsoft Excel
• Analyzed enrollment and course registration trends for 2–3 new student intakes monthly

Research Assistant (Volunteer) at Christ University (2022-08 – 2022-09)

• Conducted telephonic interviews with business owners for research projects
• Collected, validated, and organized research data
• Supported data analysis and documentation activities

Research & Analysis Intern at Relief Centre for the Welfare of Differently Abled Persons (2019-08 – 2019-09)

• Conducted research and data analysis for a disability study in Manipur
• Validated datasets and prepared analytical reports
• Identified trends and supported process improvement recommendations

Logistics Intern at eVidyaloka (2022-09 – 2022-11)

• Maintained operational data/records
• Coordinated volunteer communications and logistics

Civil Planning Mentor Intern at Bala Janaagraha (2022-07 – 2022-09)

• Mentored students on urban planning and civic engagement
• Facilitated activity-based sustainability learning

Management Intern at Destitute Children Home (2020-12 – 2021-02)

• Maintained organizational records
• Supported donor/volunteer engagement and program monitoring

Assistant Illustrator & Cover Artist at The Phoonga Illustration House (2019-09 – Present)

• Created illustrations and comic adaptations of Manipuri folklore; collaborated on published comic volumes and digital content across social media

PhD Scholar in Public Administration (Dept. of Political Science) – Manipur International University (2025)

Master of Arts in Public Policy – Christ (Deemed to be University) (2021 – 2023)

Bachelor of Arts in Economics, Sociology & Public Administration – Jyotinivas College Autonomous (2018 – 2021)