Richa Bhardwaj

Results-driven Senior QA Test Analyst with 9+ years of expertise in Manual Testing, Functional Testing, and Quality Assurance across Banking, Financial Services, and Insurance (BFSI) domains. Currently engaged at Infosys on critical banking projects for global clients, with hands-on experience in Internet Banking, Payment Systems, Loan Processing, and Core Banking applications. Proven track record in reducing defect leakage, improving release quality, and leading QA teams in Agile delivery environments.

Strong communicator who collaborates effectively with Business Analysts, Developers, and Client Stakeholders to deliver high-quality financial software.

Test Analyst - Infosys Limited - Chandigarh, India

(2022-05)

Lead functional and regression testing for large-scale banking applications serving global financial clients including Citi Bank and Truist Bank.

• Oversee end-to-end test case design, review, and execution across SIT and UAT phases, ensuring defect-free releases in Agile sprint cycles.
• Conduct API testing using Postman for core banking REST services, validating request/response payloads, authentication mechanisms, and error handling.
• Collaborate closely with Business Analysts for requirements understanding, and work with developers during defect triage to expedite resolution.
• Manage defect lifecycle using JIRA and HP ALM — from logging, tracking, and priority assignment to verification and closure.
• Mentor and guide a team of 3 junior test analysts in test case preparation, defect reporting standards, and banking domain knowledge.
• Ensure banking compliance and data integrity through rigorous data validation testing on transactional and customer-facing modules.
• Drive regression test cycles post-release and manage test execution reports presented to client stakeholders.

Senior Quality Analyst - Simsaw LLC - Chandigarh, India

(2020-10 - 2022-04)

Executed manual and automation testing for enterprise SaaS and mobile applications for US-based clients.

• Managed test planning, defect reporting, and regression cycles using JIRA and Asana.
• Performed cross-browser and device compatibility testing using BrowserStack; coordinated bug triage sessions with development leads.

Senior Quality Analyst - ByteCode Technologies - Mohali, India

(2018-11 - 2019-11)

Led testing activities for enterprise web and mobile projects built on .NET and WordPress platforms.

• Prepared test plans, test cases, and executed manual and regression testing; managed defects through TFS and Asana.

Test Engineer - DesignersX - Chandigarh, India

(2016-03 - 2018-10)

Performed manual testing for web, desktop, and mobile applications; authored test cases and tracked defects using JIRA and Mantis.

• Gained foundational expertise in UI/UX testing, functional testing, and mobile network performance testing.

Master of Computer Applications - MCA - Punjabi University, Patiala (2015)

Bachelor of Computer Applications - BCA - Himachal Pradesh University (2012)