Richa Jain

Results-driven E-commerce Operations Manager with 2.5+ years of experience managing Magento 2 stores, Shiprocket logistics, SEO, website updates, customer support, and production coordination. Skilled in streamlining operations and improving customer experience.

E-commerce Operations Manager - Creative Force Communication

• Managed Magento 2 backend, products, orders and customer data.
• Handled end-to-end order processing and fulfillment.
• Managed Shiprocket shipping and courier operations.
• Performed SEO updates and website content management.
• Resolved customer queries and coordinated with production.
• Generated reports using MS Excel and improved workflow efficiency.

M.Tech - Electronics & Communication - G.L.A. University, Mathura