Rincie Veronica

SAP Functional Support professional in SAP S/4HANA Sales & Distribution (SD), currently working at CRI Pumps Pvt.Ltd. Strong expertise in L1 support, incident management, master data management, data migration (LSMW), and business user support across branch operations. Experienced in resolving SAP issues within SLA timelines and coordinating with technical and cross-functional teams. Certified in SAP S/4HANA SD – Implementation.

Functional Support – SAP SD - CRI Pumps Pvt. Ltd.

(2022-08)

• Provided end-to-end functional support for SAP SD module, including sales orders, deliveries, billing, pricing, and customer-related processes.
• Handled L1 support activities, resolving SAP incidents and user queries within defined SLA timelines through ticketing tool.
• Executed monthly ROP and MSL data uploads, ensuring data accuracy and timely completion.
• Actively involved in data migration activities, including data extraction, validation, upload, reconciliation, and post-upload checks using LSMW.
• Managed and maintained master data such as Customer, Material, Pricing, and related SAP masters.
• Diagnosed system errors faced by branch users and provided clear solutions and process guidance.
• Coordinated with technical teams and cross-functional stakeholders for issue resolution and system enhancements.

Senior Despatch Incharge - Lupin Limited

(2021-01 - 2022-12)

• Supported dispatch operations and ensured accurate system entries for outgoing materials.
• Coordinated with warehouse and logistics teams to ensure timely dispatch of goods.
• Maintained dispatch records and assisted in operational reporting.

Bachelor of Commerce - B.Com - Nirmala College for Women (2017-01 - 2020-12)

Higher Secondary Certificate - HSC - Nirmala Matriculation Higher Secondary School (2017-01 - 2017-12)

Secondary School Leaving Certificate - SSLC - Nirmala Matriculation Higher Secondary School (2015-01 - 2015-12)