Rinkesh Rathod

Customer Experience Specialist with over 8 years of experience in customer support, service delivery, and social media

Senior Customer Experience Partner at Atidiv (India) Private Limited (2022-10 – Present)

• Managed a high volume of customer inquiries for a UK-based tyre service provider, primarily via email and phone.
• Delivered timely, professional solutions to customer concerns, enhancing customer satisfaction.
• Utilized CRM tools to track, manage, and follow up on customer interactions, ensuring prompt resolutions.
• Handled full Social Media content moderation and customer support via Meta Business Suite for a US-based fragrance company

Customer Relations Advisor at TechMahindra Business Services Ltd. (2020-03 – 2022-04)

• Provided high-quality customer support for prepaid and postpaid SIM services to UK clients exclusively via chat and calls
• Managed multiple simultaneous chat sessions efficiently while maintaining high customer satisfaction scores.
• Resolved inquiries, technical issues, and billing concerns with timely, accurate responses.

Customer Relations Advisor at TechMahindra Business Services Ltd. (2016-08 – 2016-12)

• Supported UK clients in prepaid and postpaid services via chat and calls.
• Achieved high efficiency in managing concurrent chat sessions and delivering prompt resolutions.
• Focused on resolving technical and billing issues effectively.

Customer Service Associate at Amazon Development Center Pvt. Ltd. (2015-08 – 2016-08)

• Handled customer queries related to orders, returns, and refunds.
• Delivered quick and accurate solutions ensuring a high level of customer satisfaction.

Higher Secondary School Certificate in Science – St. Francis De Sales Junior College (2009-02)

Secondary School Certificate – St. Francis De Sales High School (2007-03)