Rinkle Joseph
IT Support
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About
Detail-oriented System Administrator and IT Support Specialist with hands-on experience in managing operating systems, troubleshooting hardware/software issues, configuring networks, and supporting end-users in fast-paced environments. Skilled in system maintenance, security monitoring, backup management, and technical support delivery. Known for strong problem-solving abilities, adaptability, and clear communication.
Experience
System Administrator at Omega Health Care (2025-04 – Present)
Install and upgrade operating systems, software, and hardware. Perform routine maintenance, patches, and updates. Manage data security, backups, and access controls. Monitor system performance and logs. Configure user permissions and authentication. Strengthen network security through firewalls and monitoring. Diagnose and resolve hardware, software, and network issues. Provide technical support and documentation. Automate routine tasks and support user training.
- Install and upgrade operating systems, software, and hardware
- Perform routine maintenance, patches, and updates
- Manage data security, backups, and access controls
- Monitor system performance and logs
- Configure user permissions and authentication
- Strengthen network security through firewalls and monitoring
- Diagnose and resolve hardware, software, and network issues
- Provide technical support and documentation
- Automate routine tasks and support user training
IT System Support at Gravity Solutions (2023-07 – 2025-02)
Supported hardware, software, and network troubleshooting. Installed and configured systems and peripherals. Performed updates, patches, and preventive maintenance. Assisted users via phone, email, and ticketing tools. Managed user accounts and permissions. Maintained IT documentation and assets. Conducted user training sessions and assisted in cybersecurity measures.
- Supported hardware, software, and network troubleshooting
- Installed and configured systems and peripherals
- Performed updates, patches, and preventive maintenance
- Assisted users via phone, email, and ticketing tools
- Managed user accounts and permissions
- Maintained IT documentation and assets
- Conducted user training sessions
- Assisted in cybersecurity measures
IT Support Staff at Sainsbury's Hypermarket (2021-11 – 2023-05)
Installed, configured, and maintained computers, servers, and networks. Managed system upgrades and software deployment. Handled backups and system performance monitoring. Controlled user access and remote network connectivity. Implemented security measures and resolved technical issues across departments.
- Installed, configured, and maintained computers, servers, and networks
- Managed system upgrades and software deployment
- Handled backups and system performance monitoring
- Controlled user access and remote network connectivity
- Implemented security measures and resolved technical issues across departments
IT System Support at Gravity Solutions (2020-11 – 2021-08)
Resolved hardware, software, and network issues. Installed and configured OS, applications, and peripherals. Performed system updates and maintenance. Assisted users through support channels. Managed user accounts and technical documentation. Supported cybersecurity compliance measures.
- Resolved hardware, software, and network issues
- Installed and configured OS, applications, and peripherals
- Performed system updates and maintenance
- Assisted users through support channels
- Managed user accounts and technical documentation
- Supported cybersecurity compliance measures
Education
B.A. in English – Pondicherry University (2027-04)
Diploma in Computer Engineering – St. Mary's Polytechnic College (2021-05)
