Riseshwar Sai

Partnered cross-functionally with Product, Technology, and Business teams to define core feature requirements and prioritize 12+ strategic capability enhancement initiatives for a 100,000+ user base. Analyzed complex business models and synthesized usage analytics to present clear, value-added recommendations to senior leadership, driving long-term operational strategy. Built robust Advanced Excel and JIRA dashboards for real-time tracking of operational metrics, boosting reporting efficiency by 30% and enabling data-backed executive decisions.

Senior Microsite Associate - Amazon Inc. - Hyderabad, India

(2021-02 - 2024-03)

• Partnered cross-functionally with Product, Technology, and Business teams to define core feature requirements and prioritize 12+ strategic capability enhancement initiatives for a 100,000+ user base.
• Analyzed complex business models and synthesized usage analytics to present clear, value-added recommendations to senior leadership, driving long-term operational strategy.
• Built robust Advanced Excel and JIRA dashboards for real-time tracking of operational metrics, boosting reporting efficiency by 30% and enabling data-backed executive decisions.
• Applied Lean Six Sigma and DMAIC methodologies to re-engineer complex workflows, successfully increasing overall team efficiency by 22% and reducing Average Handling Time (AHT) by 15%.
• Managed cross-business competitive benchmarking against major e-commerce platforms, identifying 5+ core product differentiation opportunities to capture market share.

Selling Partner Support Associate and Mentor - Amazon Inc. - Hyderabad, India

(2017-09 - 2021-01)

• Cultivated a collaborative, high-performance culture by leading and mentoring a multi-functional team of 16 members, consistently achieving 98% SLA compliance and boosting service quality metrics by 20%.
• Rigorously aligned risk and control processes into day-to-day operations; successfully ranked #1 among peers by maintaining a 95% contact resolution rate and mitigating processing errors.
• Authored and delivered comprehensive operational training programs for 30+ personnel, improving business domain knowledge and assessment scores by 18%.

MBA - Operations and Supply Chain Management - Narsee Monjee Institute of Management Studies (NMIMS) (2021-04 - 2022-10)

Bachelor of Commerce - Computer Applications - Indian Institute of Management and Commerce (IIMC) (2014-06 - 2017-06)