Riseshwar Sai

Senior Microsite Associate

Talent

HyderabadMember since July 7, 2026

Advanced ExcelAgileJIRASQLPower BiAgile Project ManagementAgile MethodologiesCustomer ExperienceStakeholder CommunicationProcess ImprovementProcess OptimizationProject CoordinatorTeam Lead

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Advanced ExcelAgileJIRASQLPower Bi

About

Partnered cross-functionally with Product, Technology, and Business teams to define core feature requirements and prioritize 12+ strategic capability enhancement initiatives for a 100,000+ user base. Analyzed complex business models and synthesized usage analytics to present clear, value-added recommendations to senior leadership, driving long-term operational strategy. Built robust Advanced Excel and JIRA dashboards for real-time tracking of operational metrics, boosting reporting efficiency by 30% and enabling data-backed executive decisions.

Experience

Senior Microsite Associate - Amazon Inc. - Hyderabad, India

(2021-02 - 2024-03)

Partnered cross-functionally with Product, Technology, and Business teams to define core feature requirements and prioritize 12+ strategic capability enhancement initiatives for a 100,000+ user base.
Analyzed complex business models and synthesized usage analytics to present clear, value-added recommendations to senior leadership, driving long-term operational strategy.
Built robust Advanced Excel and JIRA dashboards for real-time tracking of operational metrics, boosting reporting efficiency by 30% and enabling data-backed executive decisions.
Applied Lean Six Sigma and DMAIC methodologies to re-engineer complex workflows, successfully increasing overall team efficiency by 22% and reducing Average Handling Time (AHT) by 15%.
Managed cross-business competitive benchmarking against major e-commerce platforms, identifying 5+ core product differentiation opportunities to capture market share.

Selling Partner Support Associate and Mentor - Amazon Inc. - Hyderabad, India

(2017-09 - 2021-01)

Cultivated a collaborative, high-performance culture by leading and mentoring a multi-functional team of 16 members, consistently achieving 98% SLA compliance and boosting service quality metrics by 20%.
Rigorously aligned risk and control processes into day-to-day operations; successfully ranked #1 among peers by maintaining a 95% contact resolution rate and mitigating processing errors.
Authored and delivered comprehensive operational training programs for 30+ personnel, improving business domain knowledge and assessment scores by 18%.